RN | Health Insurance & Utilization Management

Catherine

4,000/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Registered Nurse and healthcare management professional with over 10 years of experience across the clinical, health insurance, and international medical assistance sectors, managing clients and stakeholders across Africa and globally. Proven expertise in telemedicine facilitation, utilization management, case management, international medical case coordination, and medical assistance services for multinational clients. Highly skilled in medical claims adjudication, provider network management,...

Top Skills

Account Management · 10 yearsAML/KYC · 10 yearsContract Review · 10 yearsCorporate Training · 10 yearsEmail Management · 10 years

Skills & Expertise

Customer Success

Email SupportExpert
Social Media SupportExpert
Technical SupportExpert
LiveChatAdvanced
Ticket ManagementAdvanced
ZendeskIntermediate
Live Chat SupportBeginner
Phone SupportBeginner
Lead ManagementBeginner

Content & Writing

Product DescriptionsBeginner
Technical WritingBeginner
Email CopywritingBeginner
ContentfulBeginner

Data & Analytics

Google Analytics 4Advanced
MetabaseIntermediate
Excel (Advanced)Beginner

Design & Creative

CanvaExpert

Finance & Accounting

AML/KYCExpert
Risk ManagementExpert

Human Resources

SOP WritingAdvanced
Candidate SourcingAdvanced

Marketing & Growth

LinkedIn OptimizationAdvanced
ChatGPT for MarketingAdvanced
Instagram GrowthIntermediate

Sales & Business Development

Account ManagementExpert
NegotiationExpert

Specialized Skills

Contract ReviewExpert
Terms & ConditionsExpert
Corporate TrainingExpert
Medical BillingExpert
Nutrition PlanningExpert
Mental Health SupportExpert
Technical TrainingExpert
Paralegal ServicesExpert
Telehealth SupportAdvanced
Health CoachingAdvanced
Coaching & MentoringAdvanced

Virtual Assistance & Admin

Email ManagementExpert
Meeting CoordinationExpert
JiraAdvanced
Travel PlanningAdvanced
TrelloAdvanced

AI & Automation

PerplexityBeginner
Claude/Anthropic APIBeginner

Work Experience

Medical Case Management RN

AMREF Flying Doctors

Aug 2021 - Present

Key Achievements:

● Customer Relations: Knowledge and experience in the principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. ● Relationship Management: Ability to build loyalty by providing support to the trade through regular visits, accurate communication, maintaining constant communications with the clients and ensuring customer satisfaction. ● Risk Management: I have effectively carried out Medical Fraud investigation and management through Medical service provider vetting, accreditation and termination. ● Communication and interpersonal skills: Through my work experience and I have learned how to relate with people, maintaining good and professional relationships with my colleagues and also interacting with suppliers to reach an agreement. ● Nursing skills: Knowledgeable and expert in assisting patients, by administering medical procedures as directed by the doctor so as to contribute to improving their health and steady recovery. ● Counselling skills: Knowledge and passionate on offering guidance and counseling to patients and their families on health seeking behaviors, self-care skills, and treatment option ● Equipment Usage: I have proficiency in using equipment like; Oxygen concentrators and cylinders, O2 delivery devices; nasal cannula, masks, Nasal gastric tubes, Nebulizer for administering treatment in vapor form as inhalation. ● Administration of Medical Procedures: Successfully administered oxygen and prescribed drugs through infusions such as inotropes, antibiotics, sedatives such as morphine, and also administering any other prescribed medication ● Team working skills: Experienced in working with a team of nurses and doctors collaboratively in order to ensure the promotion of proper and professional healthcare services to patients. ● First aid skills: Knowledge of first aid basics and can hence tend to any accidents or illnesses in case any such incident happens ● Basic life support-AHA certified

Account ManagementTerms & ConditionsHealth CoachingTelehealth SupportMedical BillingJiraTrelloMental Health SupportCorporate TrainingNegotiationContract ReviewNutrition PlanningLive Chat SupportTicket ManagementPhone SupportSocial Media SupportZendeskProduct DescriptionsLead ManagementLinkedIn OptimizationRisk ManagementGoogle Analytics 4SOP WritingCanva

Client Retention, Medical claims ajudication, Provider Relations

Minet Kenya Insurance Brokers

Jan 2016 - Jul 2021

Key Achievements:

Medical Provider Management Medical Fraud Investigation Complaint Resolution Account Reconciliation Contract & Price Negotiation Client Relationship Management Healthcare Network Optimization Provider Accreditation & Compliance Insurance Policy Training Stakeholder Communication Revenue & Discount Management Healthcare Operations Management Risk Assessment & Mitigation Conflict Resolution Process Improvement & Quality Assurance

Live Chat SupportTicket ManagementLiveChatGoogle Analytics 4Phone SupportLead ManagementProduct DescriptionsMetabaseSocial Media SupportTechnical WritingCanvaContract ReviewInstagram GrowthSOP WritingCandidate SourcingLinkedIn OptimizationNegotiationAccount ManagementChatGPT for MarketingHealth CoachingNutrition PlanningTerms & ConditionsCorporate TrainingMental Health SupportTelehealth SupportMedical BillingJira

Nurse Office

Child Welfare Society Of Kenya

Jan 2013 - Dec 2015

Key Achievements:

CV-Friendly Competencies Pediatric & Neonatal Care Immunization Administration Medication Management Infection Control Patient Advocacy Health Education Clinical Procedures Care Coordination Child Health Monitoring Multidisciplinary Collaboration Case Management Quality Patient Care Medical Billing Verification Clinical Documentation Hospital Care Management

Social Media SupportPhone SupportLive Chat SupportLiveChatCanvaSOP WritingContract ReviewCorporate TrainingNegotiationTerms & ConditionsHealth CoachingNutrition PlanningMental Health SupportMedical Billing

Quick Stats

Age38 years
English LevelFluent
Other Languages
SwahiliFluent
EnglishFluent
FrenchBasic
ID VerificationNot verified

Certifications

Foundations of Telehealth

Education

Bachelor's Degree

AMREF International University

2024 - present

Bachelor's Degree

unicaf university

2021 - 2026

Associate's Degree

P.C.E.A Tumutumu Medical school

2009 - 2012