Email Management & Social Media SpecialistEmail Management & Social Media Specialist
Abigail
ID Verified$800
per month
($5/hour)
Profile Description
Helping global brands scale by bridging the gap between meticulous administration and strategic growth. Expert in Zendesk, Salesforce, and multi-channel social media management (TikTok, Amazon, Meta). I specialize in resolving high-volume inquiries, boosting ROI, and streamlining financial operations. Let’s connect to optimize your workflow.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Data & Analytics
E-commerce & Marketplace
Marketing & Growth
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
ESL Teacher
Engoo
Jul 2020 - Dec 2025
Job Responsibilities:
Faciliatated English language learning for international students, focusing on professional and conversational proficiency. Adapted communication stylesto bridge cultural gaps, ensuring effective knowledge transfer in a virtual environment.
Email Management & Social Media Specialist
MAF
Dec 2024 - Dec 2025
Job Responsibilities:
Handled high- volume email inquiries, providing professional support to a global customer base using Zendesk. Overseas daily operations for Amazon and Website sales, tracking order fulfillment and sales performance data.
Member Services Representative
Concentrix
Jul 2024 - Dec 2024
Job Responsibilities:
Served as a primary point of contact for members, providing expert guidance on insurance policies and coverage details. Maintained 100% compliance with Data Privacy regulations while managing sensitive member information. Achieved high quality-assurance scores by providing clear, concise, and accurate policy interpretations.
Billing and Accounting Specialist (SME)
Quantrics (Bell Canada)
Jul 2022 - Jun 2023
Job Responsibilities:
Promoted to Subject Matter Expert (SME) based on exceptional performance in billing accuracy and process mastery. Managed end-to-end billing and accounting workflows, ensuring precision in order placement and financial record-keeping. Resolved complex billling disputes and reconciled accounts to ensure revenue integrity.