Virtual AssistantVirtual Assistant
Abigael
$620
per month
($4/hour)
Profile Description
Highly organized and results-driven Virtual Assistant with extensive experience supporting businesses across customer service, marketing, social media management, and recruitment. Proficient in creating engaging content using Canva and CapCut, managing social media platforms with Meta Business Suite, and leveraging Power BI for actionable data insights. Skilled in email management, travel itinerary planning, calendar coordination, and CRM tools, ensuring seamless operations and enhanced client s...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Human Resources
Marketing & Growth
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Recruitment, Customer Support, Sales & Executive Support
HEXTECH SOLUTIONS
Nov 2024 - Present
Job Responsibilities:
Led recruitment efforts for SACCO-focused projects, sourcing, screening, and onboarding qualified candidates to support system adoption and operational efficiency. Managed data entry and system registration processes, accurately capturing client and SACCO data for analysis, improving reporting accuracy and decision-making. Delivered customer support for multiple software solutions, resolving clien...
Customer Support Service
CCI Kenya (Call Center)
Apr 2025 - Oct 2025
Job Responsibilities:
Maintained a 95%+ customer satisfaction (CSAT) score by delivering empathetic, solution-oriented support across high-volume customer interactions. Successfully handled 80–100+ customer inquiries daily via chat/email, ensuring timely resolution while maintaining quality standards. Achieved and consistently exceeded first response time (FRT) and resolution time KPIs, improving overall customer exper...
Sales & Marketing Assistant
Hasibu Point of Sale
Feb 2024 - Mar 2025
Job Responsibilities:
Supported lead generation campaigns via WhatsApp, social media, and email, contributing to a 25% increase in qualified leads within three months. Assisted in planning and executing marketing activations and events, improving brand visibility across SMEs and hospitality clients. Managed social media content creation and scheduling using Canva, CapCut, and Meta Business Suite, increasing engagement...
Marketing Assitant
YDX Agency
Mar 2019 - Nov 2023
Job Responsibilities:
Consistently exceeded monthly sales targets by 15–30%, contributing to team revenue growth. Successfully onboarded and nurtured new clients, expanding the customer base by 20% within the first year. Recognized for outstanding customer relationship management, resulting in high client retention and repeat sales. Developed and implemented creative upselling strategies, increasing average transaction...