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Results-driven professional with 6+ years of experience in medical administration and ESL instruction, delivering efficient support in fast-paced environments. Expert in scheduling, customer service, and virtual assistance, with strong communication and problem-solving skills. Known for reliability, adaptability, and consistently creating smooth operations and exceptional client experiences.

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I am a dedicated and hardworking professional with experience in customer service, handling customer inquiries, and resolving concerns efficiently. I have strong communication and problem-solving skills, a willingness to learn, and the ability to adapt to different work environments. I am committed to providing excellent service, meeting targets, and contributing positively to the success of the team and company.

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Experienced Customer Experience Executive and Customer Support Specialist with over 10 years of delivering exceptional service in fast-paced environments. Skilled in handling customer inquiries, resolving complaints efficiently, and building strong client relationships. Known for clear communication, problem-solving, and maintaining professionalism under pressure. A reliable and adaptable team player who consistently works to improve customer satisfaction and contribute to business success, making me a valuable asset to any organization.

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I am HIPAA-certified Medical Virtual Assistant (Certified HIPAA-[phone hidden]) with a CNA background. I specialize in Insurance Verification-checking eligibility &benefits, deductible, co-insurance-pay and prior authorization status before the visit. Trained in HIPAA Privacy& Security Rules, Medical Terminology and EMR data entry, I ensure all PHI is handled with 100% confidentiality. Trained in BLS/CPR and infection control. Available full-time EST.

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Executive Assistant & Operations Professional with extensive remote administrative support and hands-on business management experience. Proven expertise in calendar coordination, CRM maintenance, digital workflows, and high-volume customer communications. Adept at balancing executive support with business logistics, inventory management, and cross-functional team collaboration to drive daily efficiency and organizational success.

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I have been working professionally for over a decade and have gained extensive experience through years of consistent dedication and responsibility. I consider myself a positive and approachable individual with a jolly personality, which helps me build good relationships with colleagues and clients alike. Outside of work, I enjoy going out and spending time in different environments, as it allows me to recharge and maintain a healthy work-life balance. I also have a strong interest in listening to music and podcasts, which I find both relaxing and informative. Most importantly, I am a person who genuinely enjoys working and takes pride in being productive, reliable, and committed to continuous growth and improvement in my professional career.

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Finance and bookkeeping professional with 8+ years of experience across bookkeeping, accounts payable, accounts receivable, financial administration, project finance, procurement and logistics operations. Experienced in balance sheet and customer account reconciliations, general ledger support, invoice and purchase order processing, supplier and customer queries, cashbook and card reconciliations, journals, fixed-asset records, financial reporting and audit support. Seeking international remote opportunities in bookkeeping, accounts payable/receivable, finance administration or finance operations.

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Customer-focused and detail-oriented professional with strong communication and active listening skills. Adapt quickly to new technology, CRM software, and fast-paced environments. Adept at problem-solving, multi-tasking across active chat/voice platforms, and following standard procedures to ensure customer satisfaction and accuracy. Dedicated and results-driven Customer Service Representative with over 5 years of experience in high-volume call center environments.

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Hi, my name is Mary Love Castillo, and I’m based in Manila, Philippines. I have 2.5 years of experience as an HVAC Lead Specialist, specializing in outbound calling, lead qualification, customer follow-ups, and appointment setting. In my previous role, I handled 100–200 outbound calls daily, contacting homeowners interested in new heating and cooling systems, addressing their concerns, overcoming objections, and scheduling free, no-obligation estimates with project managers. I also have experience in real estate cold calling, where I generated leads, built rapport with prospects, and secured appointments. These experiences have strengthened my communication, sales, and follow-up skills, allowing me to qualify leads effectively and book quality appointments without being overly pushy. I have used GHL, HouseCall Pro, UpFrog, Slack, Systemized Media, and Akoola. I’ve also used RingCentral, Mojo Dialer, and CallTools in the past. Let’s connect! I strongly believe I’m the right person you are looking for.

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Seeking Technical Support roles while open to Customer Service, Healthcare, Medical Billing, and Appointment Setting.

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I'm an Executive Assistant and Operations & Administrative Specialist with 6+ years of experience supporting U.S.-based and international businesses across operations, executive support, project coordination, real estate, marketing, and client success. I keep leaders organized, projects on track, and day-to-day operations running smoothly. My work includes calendar and meeting management, communications, project coordination, SOP development, documentation, reporting, CRM management, hiring support, invoice processing, and workflow improvement. I also bring hands-on marketing and social media experience: content calendars, publishing and scheduling, captions, branded graphics, reels, newsletters, email campaigns, website updates, and performance reporting. Key results: • Developed 25+ SOPs and workflow systems, reducing onboarding time by 40% and improving operational consistency by 70% • Coordinated 15+ simultaneous projects with a 98% on-time delivery rate • Managed 20+ weekly meetings with 99.7% scheduling accuracy • Supported real estate marketing campaigns that drove a 40% increase in qualified leads and a 30% increase in digital engagement Tools: Google Workspace, Microsoft Office, Asana, ClickUp, [link hidden], Slack, QuickBooks, Stampli, ePurchase, Pipedrive, GoHighLevel, Podio, Squarespace, Canva, CapCut, and AI tools such as ChatGPT and Claude. I'm proactive, organized, and reliable, and I'm comfortable working independently or with remote teams across time zones.

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Detail-oriented and versatile Bookkeeper and Administrative Assistant with hands-on experience in financial reconciliation, statutory compliance, and corporate administrative operations. Proven track record in conducting accurate accounting-to government reconciliations (SSS, PhilHealth, Pag-IBIG, BIR), auditing vendor billing and payroll schedules, and managing digital 201 records. Skilled in leveraging QuickBooks Online and ERP software (Odysseus) to maintain general ledgers, streamline administrative workflows, and support organizational compliance.

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Organised, proactive operations and guest support professional with 10+ years of experience in property management, long term rentals and holiday rental administration. Experienced in responding quickly and professionally to enquiries, coordinating contractors and turnovers until jobs are confirmed complete, tracking maintenance issues, and keeping accurate records and listings. Strong written English, a friendly and professional tone, and a track record of spotting problems early and fixing them without being chased. Comfortable working independently in a remote environment.

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I’m a versatile virtual professional with experience in customer service, cold calling, lead generation, administrative support, and healthcare operations. Throughout my career, I’ve worked with international teams and clients, supporting business operations, communicating with prospects and customers, managing leads, and ensuring that day-to-day tasks are handled efficiently. My experience includes outbound calling, real estate lead generation, customer relationship management, email and communication support, and healthcare administrative coordination. I’m also continuously developing my skills in digital marketing, social media management, and business development. I enjoy learning new tools, adapting to different workflows, and finding practical ways to help businesses stay organized, connect with their customers, and grow. Areas I can support: • Virtual Assistance & Administrative Support • Customer Service & Client Relation • Cold Calling & Lead Generation • Real Estate Outreach & Follow-ups • CRM & Data Management • Social media & Marketing Support • Business Development Assistance I’m always open to connecting with professionals, entrepreneurs, and businesses looking for reliable remote support and someone who’s willing to learn, take initiative, and contribute to their growth.

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Medical billing and claims specialist with 2+ years of healthcare administrative experience, HIPAA certified with a 98% quality analysis rating and Employee of the Year recognition. Skilled across the full revenue cycle — clean claim submission with accurate CPT/ICD-10 coding and modifiers, denial resolution and appeals, payment posting, and EOB/ERA reconciliation. Experienced with Medicare, Medicaid, and commercial insurance billing requirements, and proficient across major billing/EMR platforms including Availity, eClinicalWorks, NextGen, Athenahealth, Epic, Imagine Billing System, and Chartswap. Known for closing revenue leaks through disciplined aging report follow-up, precise documentation, and clear communication with carriers and patients alike.

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Versatile and detail-oriented Virtual Assistant with a strong corporate background specializing in Insurance Verification, Database Administration, and Healthcare Operations. Fully HIPAA compliant with deep expertise in managing confidential customer data and protecting Protected Health Information (PHI). Proven track record of executing critical verification and data entry workflows across Property & Casualty (P/C) and Life Insurance sectors. Proficient in leveraging specialized systems such as Salesforce CRM, Black Knight, TN[phone hidden] Mainframe, and SmartFlow to conduct secure carrier outreach, audit data integrity, and process complex billing or policy transactions. An independent professional equipped with a dedicated home office setup, prepared to streamline remote administrative and insurance operations with exceptional precision.

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Multi-skilled digital creative with expertise in Canva design, funnel design, graphic design, video editing, social media management, Meta Business advertising, and data entry. Passionate about delivering high-quality work that helps businesses grow.

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Medical Biller and Insurance Verification Specialist with 2 years of experience supporting U.S. healthcare providers. Skilled at verifying eligibility and benefits through carrier portals and phone calls, documenting patient responsibility, and obtaining prior authorizations and referrals. Proficient in CPT, ICD-10, and HCPCS coding, with a background in claims, denials, and A/R follow-up. Detail-oriented, HIPAA-aware, and reliable working independently during U.S. business hours.

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I have over 7 years of experience as a Customer Service Representative, including medical patient care and admin support. I helped patients with medication refills and spoke professionally with doctors and medical staff. I handle sensitive information with care. As a CSR, I assist customers, process orders, and resolve concerns clearly. I also have property coordination experience - managing schedules, keeping accurate records, and communicating well via calls and emails. I am reliable, organized, and a fast learner. I work well with people and always provide kind, professional service. I am ready to start immediately.

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Operations and customer service professional with experience in payments, withdrawal processing, fraud and risk checking, billing coordination, insurance verification, reconciliation, KYC, AML and back-office customer support. Experienced in handling detail-oriented operational tasks, customer inquiries, follow-ups, and email communication.

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