Customer Service RepCustomer Service Rep
Wilfredo
$800
per month
($5/hour)
Profile Description
Customer-focused and detail-oriented professional with strong communication and active listening skills. Adapt quickly to new technology, CRM software, and fast-paced environments. Adept at problem-solving, multi-tasking across active chat/voice platforms, and following standard procedures to ensure customer satisfaction and accuracy. Dedicated and results-driven Customer Service Representative with over 5 years of experience in high-volume call center environments.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
CSR Agent
USA Global Marketing
Jan 2023 -
Key Achievements:
I recent company I just finished is Freelance company name is USA Global Marketing my contract their is a seasonal 12 months contract. I Started January 2023 then I was awarded another 6 months contract ends June 2024. then the last one was June 2025 up to Jan 2026 I was awarded another contracts renewals The company is South Africa based company they have no office in March 2026 -Manila The Account is HealthCare - actually I started as a dental insurance sales agent.We have an automatic system that makes constant calls I make least 100 - calls per day you always need to hit target quotas every week. I always would hit the quota and the Interested answers to my spiels then it mean its success so we need to transfer the call Then when they renewed my contract I was transferred to Healthcare Drug Order taking agent or Medicare Part D The account I worked under Aetna Rx Health with CVSHealth pharmacy as an affiliate pharmacy.