Property Manager - Property Management Assistant - VAProperty Manager - Property Management Assistant - VA

Key Achievements:

• Served as the first point of contact for tenants, responding to enquiries and resolving day-to-day issues quickly and professionally. • Coordinated maintenance contractors and vendors to schedule repairs, tracked each job to completion, and kept a prioritised task list so nothing was missed. • Conducted routine property inspections to identify problems early. • Implemented an electronic filing and reporting system that improved record retrieval time and data accuracy. • Reduced tenant arrears by introducing proactive communication and payment reminder systems. • Managed invoicing, deposits, arrears tracking, and account reconciliation with accurate, up-to-date records.

Key Achievements:

• Managed guest and tenant relations in a holiday rentals environment, responding to enquiries and ensuring a smooth guest experience. • Oversaw check-in and check-out procedures and coordinated property turnovers to keep schedules on track. • Handled marketing and property advertising to drive consistent occupancy. • Transitioned the business model from short-term holiday accommodation to permanent letting, stabilising revenue and expanding the tenant base