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Experienced Virtual Assistant with a background in customer service, sales support, real estate administration, lead management, CRM management, data entry, and appointment setting. I am highly organized, detail-oriented, reliable, and comfortable working independently in a remote environment. I communicate professionally, learn new tools quickly, and am committed to providing excellent customer service and supporting business operations.

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E-commerce & Growth Marketing Consultant | D2C & B2C | Shopify, Amazon, CRO & Lifecycle Marketing I’m a CIM-certified digital marketing and e-commerce professional with 9+ years of experience across wellness, healthcare, and consumer electronics, including Hi-Lyte, My 1Health, and LG Electronics. My strength is connecting customer acquisition, the online shopping experience, and retention. I combine growth strategy with hands-on execution across storefront optimisation, performance marketing, CRM, SEO, and product launches, focusing on online sales, conversion, and marketing efficiency. I have worked with US consumer brands and across international markets, coordinating creative, development, product, sales and external partners to deliver campaigns and e-commerce projects. SELECTED EXPERIENCE AND IMPACT Hi-Lyte | E-commerce & Growth Marketing • Supported the Adapted Nutrition to Hi-Lyte rebrand, including a Shopify storefront overhaul, content migration and brand alignment. • Improved product-page conversion through layout, imagery and CTA optimisation, and supported strong Meta retargeting performance by aligning product pages with campaign creative. • Managed storefront merchandising and promotional experiences across product launches, seasonal campaigns, bundles, subscription offers and VIP initiatives. • Improved email deliverability through audience segmentation, database cleanup and platform migration, with subsequent work spanning Klaviyo campaigns and lifecycle automation. • Coordinated Shopify and Amazon fulfilment workflows, including SKU alignment, inventory coordination and subscription-order troubleshooting. My 1Health | Global Growth Marketing • Increased online sales by 26%, improved ROAS by 20% and grew organic traffic by 125% year over year. • Led acquisition strategy across paid media, SEO, content and partner channels, covering budget allocation, campaign optimisation and landing-page experimentation. • Developed segmented lifecycle programmes for onboarding, education, retention and reactivation. • Translated analytics, CRM and advertising data into performance reporting, forecasts and channel recommendations. LG Electronics East Africa | Digital Marketing & E-commerce • Managed digital commerce activity across 7 countries and 11 retail partners, covering product merchandising, channel campaigns and online go-to-market execution. • Increased “Where to Buy” clicks by 462% and conversion rate by 1,027%, with annual website traffic reaching 2.7 million. • Coordinated new product introductions and promotional campaigns across product, marketing, sales and retail partners. • Optimised product visibility and customer journeys across brand websites and retail e-commerce channels. CORE EXPERTISE • E-commerce strategy and management • Shopify storefront optimisation • Amazon marketplace management • Conversion rate optimisation • Paid acquisition • CRM and lifecycle marketing • Subscription programmes • Product launches and merchandising • SEO and content strategy • Analytics and attribution • Cross-functional project management PLATFORMS AND TOOLS Shopify, Klaviyo, Google Ads, Meta Ads, GA4, Google Tag Manager, Google Search Console, SEMrush, HubSpot and Mailchimp. I’m seeking e-commerce and growth marketing opportunities with D2C and B2C brands where online sales are a core revenue channel, particularly roles combining commercial planning, acquisition, storefront performance and customer retention.

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Work Preferences Preferred Roles: Digital Marketer, Social Media Manager, Digital Executive Specialist, Web Developer, or Business Development Executive. Employment Type: Full-time (onsite, remote, or hybrid). Preferred Location: Open to opportunities in Kenya or internationally. Work Environment: Collaborative, innovative, and growth-driven teams where creativity, performance, and leadership are valued. Availability: Immediate. Professional Summary I’m a dynamic and results-oriented professional with proven experience in digital marketing, social media management, web development, and business growth strategy. Over the past several years, I’ve successfully led campaigns that significantly increased online engagement, brand visibility, and customer conversions. My expertise spans strategic planning, content creation, analytics, and cross-platform marketing, with a strong foundation in graphic design, branding, and customer success. With a background in Public Administration and Leadership, I combine analytical and creative thinking to deliver solutions that drive measurable business results. I am passionate about using digital tools to connect brands with their audiences, optimize performance, and build sustainable growth. Adaptable, innovative, and driven, I’m ready to contribute to organizations that value excellence, innovation, and long-term impact.

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Virtual Assistant and Executive Support Specialist with 4+ years of combined experience in administrative operations, executive assistance, sales, and client support. Skilled in managing schedules, coordinating tasks, handling confidential information, maintaining digital records, and streamlining workflows. Tech-savvy, detail-oriented, proactive, and quick to adapt to new tools and processes.

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Digital Marketing and Paid Advertising professional with hands-on experience setting up and optimizing campaigns in Meta Ads Manager and Google Ads across Sales, Leads, and Awareness objectives. Skilled in PPC campaign structure, keyword and competitor research, audience targeting, and KPI reporting (CTR, CPC, CPM, CPA, conversions, ROAS). Also experienced in B2B lead generation and HubSpot CRM management, delivering up to 100 qualified leads per day. Detail- oriented, adaptable, and dependable in remote, independent work.

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I am an experienced Virtual Assistant specializing in comprehensive administrative support, email management, and executive data handling. I bring advanced proficiency in managing complex inboxes, handling professional correspondence with zero errors, and keeping digital workflows organized. With over 5 years of professional corporate communications background, I possess a sharp eye for detail, strong organizational skills, and absolute reliability under pressure. I am fully equipped to streamline your daily administrative tasks, manage email scheduling seamlessly, and deliver exceptional support to keep your operations running smoothly.

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I’m a detail-oriented and performance-driven Customer Support and Virtual Assistant with over three years of experience supporting U.S.-based e-commerce brands and service businesses. I specialize in high-volume email and chat support, Shopify operations, CRM management, and administrative assistance. Throughout my career, I’ve handled order tracking, refunds, cancellations, chargeback prevention, billing concerns, and scheduling inquiries while maintaining strong accuracy and adherence to SOPs. I’m known for staying calm under pressure, multitasking efficiently, and communicating clearly in written English. I focus on resolving issues fully, protecting company revenue, and creating positive customer experiences. I think in solutions, understand customer psychology, and take ownership of every case I handle. In terms of work preferences, I am open to full-time remote roles, including fixed-term or long-term opportunities. I am comfortable working 40+ hours per week and can align with U.S. time zones or rotating schedules. I thrive in KPI-driven environments where speed, accuracy, and accountability matter. I work best in structured systems with clear processes, and I am always open to feedback and continuous improvement. My goal is to contribute long-term value to a company that prioritizes efficiency, service quality, and growth.

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Performance-focused Media Buyer and Creative Strategist with 10+ years planning, launching, optimizing, and scaling paid campaigns across Meta, Google, and TikTok, having overseen $10M+ in ad spend. Experienced driving local, foot-traffic, and appointment-based conversions for restaurants and service businesses, building the full journey from ad to landing page to booking. Pairs hands-on media buying with creative research and strategy, studying top ads and customer behavior to find winning angles and testable concepts. Uses AI tools like ChatGPT and Claude to speed up research, ideation, and scripting. Data-driven, decisive, and reliable, with a track record of turning ad spend into profitable, scalable growth

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am a detail-oriented and reliable professional with a background in water engineering and hands-on experience in data annotation and digital tools. I have strong skills in data analysis, quality control, and documentation, with a keen eye for accuracy and consistency. I am also experienced in digital marketing and graphic design, using tools like Adobe to create high-quality content. I am highly adaptable, a fast learner, and committed to delivering high-quality work on time. My ability to follow guidelines carefully and work independently makes me a valuable asset to any team.

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Work Preference: I prefer a collaborative, customer-focused and results-driven working environment that encourages teamwork, accountability and continuous improvement. I thrive in roles that involve client engagement, relationship management, problem-solving, effective communication and coordination across teams. Professional Summary:A results-oriented professional with experience in customer relationship management, sales, stakeholder engagement, project coordination and procurement operations. Skilled in managing client relationships, understanding customer needs, resolving concerns and coordinating service delivery. Strong communication, negotiation, reporting and problem-solving abilities, with a Diploma in Project Management and Purchasing & Supplies Management.

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Work Preferences Open to remote, hybrid, or on-site opportunities, including international positions with opportunities for long-term professional growth. Interested in roles related to web development, website management, eCommerce, SEO, digital marketing, IT support, and multimedia production. Prefer practical, results-oriented environments that value technical expertise, independent problem-solving, teamwork, and continuous learning. Professional Summary IT professional and web developer with over 20 years of experience in web development, website management, eCommerce solutions, digital marketing, SEO, IT support, and multimedia production. Experienced in PHP, MySQL, JavaScript, HTML, CSS, content management systems, website security, hosting management, and custom business applications. Skilled in managing projects from planning and development to deployment, maintenance, and optimization. Seeking opportunities to contribute technical expertise, improve digital operations, and deliver reliable, user-focused solutions for businesses locally and internationally.

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I’m a results-driven professional with years of B2B cold-calling experience and a proven track record supporting Fortune 500 companies. I’ve had the opportunity to work across diverse industries and serve businesses in the US, Canada, UK, and Australia. Beyond sales and lead generation, I have hands-on experience as a residential property management leasing coordinator, GoHighLevel (GHL) specialist, web designer, and social media manager. I combine strong communication skills, technical expertise, and business understanding to help companies generate leads, streamline operations, strengthen their online presence, and grow.

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I am a specialized Shopify store manager and executive assistant who bridges the gap between front-end eCommerce operations and back-end executive administrative support. I handle everything from order fulfillment, product listing optimization, and customer support to proactive calendar management, workflow automation, and high-level project coordination. Running a growing Shopify store often leaves founders drowning in repetitive logistics, chaotic scheduling, and endless customer inquiries, leaving zero time for big-picture strategy. I eliminate this operational friction by stepping in as your reliable second-in-command, streamlining your day-to-day workflows, and organizing your digital workspace. With your store operations on autopilot and your inbox managed, you reclaim your time to focus strictly on scaling your brand, product development, and driving revenue. You gain total peace of mind knowing your customers are happy, your store runs flawlessly, and your administrative needs are handled before they become bottlenecks. A successful eCommerce business requires exceptional customer experiences on the outside and organized, streamlined systems on the inside. That is exactly what I bring to your business. If you are looking for a dependable, adaptable, and proactive partner to bring structure to your operations and help your store run like a well-oiled machine, let’s connect today.

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An AI automation specialist who builds systems that respect human dignity. With a background in Industrial-Organizational Psychology and statistical analysis, I bridge the gap between people and technology. I design harmonized workflows that eliminate operational friction and boost company productivity.

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With a background that combines strategic leadership, sales expertise, and a passion for digital marketing. As a Team Leader, I honed my skills in managing diverse teams, fostering collaboration, and delivering results under tight deadlines. I led [phone hidden] agents, where I successfully produced an average score of 89% in the overall scorecard and became top supervisor of the quarter. This experience taught me the value of motivating teams to achieve shared goals—an essential skill in managing dynamic social media campaigns. In my role as a Sales Account Specialist, I developed an in-depth understanding of customer behavior, needs, and preferences. By leveraging data insights, I was able to craft personalized strategies that boosted client satisfaction and revenue growth. These insights directly inform my approach to social media management, ensuring campaigns resonate with the target audience and drive measurable results. Key highlights of my qualifications include: Expertise in content creation, scheduling, and analytics using platforms like Hootsuite, Canva, or Meta Business Suite. Proficiency in CRM tools like salesforce Strong experience in sales Strong time management skills, adept at scheduling tasks based on urgency and importance to ensure deadlines are consistently met. Effective prioritization and task delegation, ensuring smooth workflows and optimized team productivity. Proficiency in writing compelling copy, analyzing performance metrics, and optimizing strategies to exceed KPIs. I am particularly drawn to your company’s mission to promote the value of your product and ensure that it is beneficial for the customers . My goal is not only to provide quality customer service but to make sure to increase revenue of the company. I would welcome the opportunity to discuss how my background aligns with your needs and how I can contribute to the company’s success.

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Customer Care Representative with 10+ years of progressive experience in customer support, client relations, call center operations, and service recovery. Skilled in handling high-volume inquiries, resolving complex issues, processing orders, and ensuring exceptional customer satisfaction. Proficient in CRM systems, ticketing platforms, live chat, and MS Office tools. Proven track record of improving customer experience, streamlining service processes, training support teams, and contributing to retention and loyalty goals. Experienced working with NGOs and corporate organizations across Kenya.

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I'm interested in the Marketing & Operations VA role because it brings together three areas I have hands-on experience in: CRM management, lead follow-up systems, and marketing operations. I've built GoHighLevel workflows, pipelines, forms, calendars, and follow-up automations, and worked with tools like Zapier, Make, Airtable, and Google Sheets to connect processes and keep information organized. I can also support content planning, campaign execution, reporting, and SOP documentation. My strongest CRM experience is with GoHighLevel, so I want to be transparent that my experience with HubSpot and Shopify may not be at the same level. However, the underlying systems work is familiar to me, and I'm comfortable learning new platforms.

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Client-focused operations and account management professional with 16 years of experience across customer service, technical support, sales, team leadership, client success, and virtual assistance. Experienced in managing client relationships and marketingservice accounts, with visibility into Facebook Ads and Google Ads campaigns for automotive businesses. Also experienced in residential rental operations, supporting the leasing lifecycle from application through move-in and coordinating daily property needs, work orders, and inspections.

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Operations expert with 18yrs exp offering VA, Bookkeeping, Underwriting, Collections & AI Automation

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Virtual Assistant, SEO, Digital Marketing, and Keyword Research: Marketing professional with 3+ years of experience in Virtual Assistance, Technical SEO, Digital Marketing, and E-commerce. I help brands grow by combining organized admin support with data-driven marketing that increases reach, engagement, and sales. As a Virtual Assistant, I manage daily operations including market and competitor research, LinkedIn outreach and lead sourcing, CRM management (GoHighLevel, Bitrix24, HubSpot, ClickUp, [link hidden], reporting, and client coordination. As an SEO Specialist (SEMrush & HubSpot Certified), I deliver end-to-end technical audits using SEMrush, Google Search Console, GA4, Screaming Frog, and Lighthouse — improving site speed from poor to healthy, fixing redirects and error pages, and optimizing site health. I specialize in keyword research, competitor gap analysis, search intent mapping, and Takealot product SEO, sponsored ads, and listing optimization. In Digital Marketing, I built Femina Hygiene from 0 to 5,000+ organic followers and launched 4 additional brands, managing Instagram, TikTok, YouTube, and Meta Business Suite. I also plan and execute influencer and campaign marketing that drove measurable increases in website clicks and conversions. Skilled in GA4, SEMrush, GSC, Screaming Frog, HubSpot, GHL, Canva, Figma, and AI tools. Recognized for strong attention to detail, analytical thinking, and translating complex research into clear, actionable strategies.

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