Virtual Assistant and Customer SupportVirtual Assistant and Customer Support
Yvonne
ID Verified$1,000
per month
($6/hour)
Profile Description
Customer service specialist with diverse experience in healthcare, e-commerce, and technical support. Skilled in resolving complex inquiries, managing claims and billing, processing orders and returns, and providing software troubleshooting. Adept at ensuring compliance with privacy regulations, maintaining accurate records, and delivering exceptional client support across phone, chat, email, and social platforms. Proven ability to streamline processes, escalate cases effectively, and promote ad...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Sales & Business Development
Work Experience
HEALTHCARE ASSOCIATES (United Healthcare-Medicare and Retirement)
FOUNDEVER
Jan 2025 - Jan 2026
Key Achievements:
● Serve as the primary point of contact for healthcare providers and patients, resolving inquiries related to benefits, eligibility, and plan coverage (including copays and deductibles). ● Facilitate care by processing treatment authorizations and referrals, matching patients with appropriate providers, and escalating complex cases to ensure timely medical attention. ● Managing claims, and helping with denials, schedule appointments and prescription management. ● Troubleshooting billing issues, processing referrals or authorizations, and escalating complex cases. ● Ensuring all interactions adhere to HIPAA and privacy regulations. ●Updating patient records, medical histories, and personal information in the system.
E-COMMERCE CUSTOMER SERVICE AND ORDER FULFILLMENT SPECIALIST
QYV PTE LTD
Jan 2024 - Sep 2024
Key Achievements:
● Responding to inquiries via email, chat, social media, or Zendesk and handling returns and refunds, providing a clear return policy, processing returns efficiently, and issuing refunds. ● Processing customer orders, tracking shipments and managing inventories. ● Writing product descriptions and uploading or updating product images.
CUSTOMER SERVICE/TECHNICAL SUPPORT (Quickbooks)
Concentrix
Sep 2021 - Nov 2023
Key Achievements:
● Assisted customers with QuickBooks related issues and concerns via phone and chats. . ● Help clients with account setup, billing questions, and subscription issues. Diagnosed and resolved software issues. ● Generated leads, upsold relevant services, and promoted additional QuickBooks features.