Customer Service, Adminstrative Virtual Assistant

Winnie

ID Verified
800/mo
Nairobi, Kenya
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone

Profile Description

Customer Relations professional with over three years of total work experience. Have worked in the Health and Hospitality Industries. Career Objective I seek to bring my unique blend of skills including Communication, Dispute Resolution, and Report Writing to roles where I can actively interact with customers and ensure customer satisfaction.

Skills & Expertise

Customer Success

Email SupportAdvanced
Live Chat SupportAdvanced
ZendeskIntermediate
LiveChatIntermediate
Phone SupportBeginner
Video SupportBeginner
Ticket ManagementBeginner
Social Media SupportBeginner
FreshdeskBeginner

Specialized Skills

Nutrition PlanningExpert
Telehealth SupportAdvanced
Medical BillingIntermediate

Virtual Assistance & Admin

Calendar ManagementIntermediate
Email ManagementIntermediate
Document ManagementIntermediate
Data EntryIntermediate
Meeting CoordinationIntermediate
Research & Information GatheringIntermediate
CalendlyIntermediate
BardeenIntermediate
AsanaIntermediate
TrelloIntermediate
Travel PlanningIntermediate
Executive Assistant ServicesIntermediate
Personal Assistant ServicesIntermediate
NotionIntermediate

Content & Writing

Creative WritingAdvanced
Blog WritingAdvanced

Finance & Accounting

QuickBooksBeginner
BookkeepingBeginner
Accounts Payable/ReceivableBeginner

Work Experience

Medical Accounts receivable specialist

Imaara Healthcare

May 2022 - Present

Email SupportPhone SupportZendeskExcel (Advanced)Google Sheets (Advanced)Telehealth SupportStatistical AnalysisMedical BillingEmail ManagementData Entry

Customer Relation Manager

Healthy u 2000 limited

Nov 2020 - Jan 2022

Email SupportPhone SupportZendeskExcel (Advanced)Google Sheets (Advanced)Telehealth SupportStatistical AnalysisNutrition PlanningEmail ManagementDocument Management

Quick Stats

Age31 years
GenderFemale
English LevelFluent
ID VerificationVerified