Medical Virtual Assistant &Medical scribe

Winnie

ID Verified
1,200/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

U.S Registered Nurse ( USRN ) and Medical Virtual Assistant with over 7 years of progressive experience in clinical care, virtual health coordination, and patient advocacy. Expertise in Remote Patient Monitoring (RPM) models and multi-channel customer support. Proven success coordinating care for panels of 750+ chronic care patients, Automating & streamlining virtual clinical workflows, Insurance verification, eligibility checks & pre-authorizations ,Medical billing & coding assistance , payroll...

Skills & Expertise

Customer Success

Ticket ManagementAdvanced
IntercomAdvanced
Email SupportAdvanced
Phone SupportAdvanced
Live Chat SupportAdvanced

Data & Analytics

MixpanelAdvanced
Excel (Advanced)Advanced
TableauAdvanced
Google Sheets (Advanced)Advanced
Data VisualizationAdvanced

Finance & Accounting

QuickBooksIntermediate
Payroll ProcessingIntermediate
Accounts Payable/ReceivableIntermediate

Virtual Assistance & Admin

Calendar ManagementAdvanced
Meeting CoordinationAdvanced
Document ManagementAdvanced
CodaAdvanced
Email ManagementAdvanced

AI & Automation

ZapierAdvanced
Workflow AutomationAdvanced
Make (Integromat)Intermediate

Work Experience

Medical Virtual Assistant

Ataraxis

Jun 2025 - Present

Job Responsibilities:

Patient Care Coordination Managed daily scheduling for multiple providers handling 50+ appointments weekly, reducing no-shows through proactive follow-up and multi-channel reminders (SMS, email, phone) Conducted insurance verification and secured prior authorizations for 100+ patients monthly, minimizing claim rejections and care delays Coordinated referrals and specialist appointments, ensuring...

Ticket ManagementLive Chat SupportQuickBooksMedical BillingCalendar ManagementTelehealth SupportData VisualizationPhone SupportEmail SupportMeeting Coordination

Health Navigator

Antara Health

Oct 2022 - May 2025

Job Responsibilities:

Large-Scale Digital Onboarding: Engineered and executed the virtual onboarding process for over 3,00 corporate members, facilitating their successful transition into a chronic disease management program. Clinical Workflow Innovation: Collaborated directly with product and engineering teams to co-design and refine digital workflows, leading to measurable improvements in the virtual care platform's...

Ticket ManagementPhone SupportExcel (Advanced)Data VisualizationIntercomLive Chat SupportTableauTelehealth SupportMeeting CoordinationEmail Management

Team Coordinator / IPC Lead | Pediatric Nurse – Hospital Ops

Mater Hospital

Mar 2018 - Sep 2022

Job Responsibilities:

Leadership in Mentorship: Successfully mentored and supervised four junior nursing staff, accelerating their professional development and integration into departmental protocols. Infection Control Leadership: Spearheaded the implementation of standardized audit tools for Infection Prevention and Control (IPC), leading to department-wide compliance and a safer clinical environment. Clinical Acc...

Health CoachingCoaching & MentoringDocument ManagementTelehealth SupportTicket ManagementGoogle Sheets (Advanced)Excel (Advanced)Data VisualizationMental Health Support

Nurse | Regional Outreach coordinator- HIV Care

APHIAplus (AIDS, Population and Health Integrated Assistance) USAID

Aug 2017 - Dec 2017

Job Responsibilities:

Patient Retention Initiative: Contributed directly to a 10% reduction in patient default rates by coordinating a successful track-and-trace program with Community Health Workers. Community Support Program: Established and facilitated psychosocial support groups for approximately 80 members, fostering peer engagement and improving mental well-being. Public Health Impact: Managed comprehensive Ant...

Health CoachingMental Health SupportCoaching & MentoringTelehealth SupportDocument Management

Quick Stats

Age33 years
GenderFemale
English LevelFluent
ID VerificationVerified

Education

Associate's Degree

Kenya medical Training College

2011 - 2015