Virtual AssistantVirtual Assistant
Rowena
ID Verified$800
per month
($5/hour)
Profile Description
I bring 14 years of experience in the BPO industry, having worked with multiple organizations that have provided me with a broad range of skills and operational exposure. I am a hardworking, efficient, reliable, and detail-oriented professional who works well both independently and as part of a team, with minimal supervision. I value integrity and professionalism in all aspects of my work and strongly believe in maintaining a healthy work-life balance. I recently served as a Quality Assurance Su...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Content & Writing
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Sales & Business Development
Work Experience
Email & Chat Support II / SME
TTEC
Feb 2022 - Present
Key Achievements:
I handle all the LOBs for this account. I am also assistant supervisor to the team. I also handle an account for our client's wellness application.
Temporary Team Leader - Quality Assurance
TTEC
Aug 2025 - Jan 2025
Key Achievements:
I supervised quality specialist. Do 1 on 1 coaching, call calibration, team meetings, data update and ensuring the team meets the weekly and monthly deliverables.
CORE / Order Support Specialist
Afni philippines
Apr 2021 - Jan 2022
Key Achievements:
I was an order specialist for Verizon - General billing inquiry, payments, Device activation Basic troubleshooting - Support Store sales rep and telesales with issues of pending orders, activation and returns.
Concentrix
Customer and sales representative
Aug 2018 - Apr 2021
Key Achievements:
General and Billing Inquiry, Payment, Device Activation, Basic Troubleshooting, Upselling
Account Associate II
VXI
Jul 2014 - Aug 2018
Key Achievements:
General and billing inquiry, Payment and collections, Service and Device Activation Troubleshooting, Sales and Upselling.