Win

Fulfillment associate

Win

ID Verified
1,400/mo
Antipolo City, Philippines
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

Results-driven Operations, Fulfillment, and Healthcare Support Professional with 10+ years of experience across logistics, e-commerce, healthcare services, insurance verification, customer success, and telecommunications. Proven record of managing high-volume fulfillment, resolving complex claims, improving operational accuracy, and delivering dependable patient and client support. Managed 30,000+ monthly orders, recovered $80,000+ in shipment claims, and improved delivery accuracy by 30%. Skill...

Skills & Expertise

Customer Success

ZendeskBeginner
FreshdeskBeginner
LiveChatBeginner

E-commerce & Marketplace

Specialized Skills

OnboardingAdvanced
Telehealth SupportIntermediate

Virtual Assistance & Admin

JiraAdvanced
Data EntryIntermediate

Work Experience

Sales agent

OHN

Mar 2025 - Sep 2026

Job Responsibilities:

Verified patient insurance eligibility and benefits — confirmed coverage details accurately Coordinated prior authorizations and referrals with physicians and insurance providers Assisted patients with medication assistance programs and financial support resources Maintained precise, confidential patient records and documentation

Phone Support

Fulfillment Manager

Cenports Commerce Inc.

May 2021 - Feb 2025

Job Responsibilities:

Key Responsibilities & Achievements: Directed end-to-end fulfillment operations supporting 30,000+ monthly orders Monitored open purchase orders and shipment readiness status Coordinated shipment bookings with freight forwarders and factories Reviewed and processed factory documentation; received inventory into client’s ERP system Generated customer shipping document packets and uploaded to custom...

Phone SupportEmail SupportZendeskFreshdeskShopifyBigCommerceAmazon Seller CentralOrder FulfillmentOnboardingDropshipping

Case manager for telco

Quantrics Enterprises

Mar 2017 - Apr 2020

Job Responsibilities:

Led resolution of complex customer escalations and critical service issues Identified recurring problems and recommended process improvements to leadership Trained and guided team members on escalation protocols and best practices Maintained detailed case logs and performance metrics for management review

Technical SupportPhone SupportTicket Management

Quick Stats

Age34 years
English LevelConversational
ID VerificationVerified