Vina

Virtual Assistant| Appointment Setter| Customer Rep

Vina

900/mo
Manolo Fortich, Philippines
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone

Profile Description

I’m a Magna cum Laude graduate in Secondary Education, Major in Mathematics, with five years of combined experience in teaching and remote administrative support. I adapt quickly to diverse roles, communicate clearly, and bring both analytical thinking and empathy to problem‑solving. My background spans education, customer service, and virtual assistance, making me versatile in both classroom and corporate environments.

Top Skills

Canva · 10 yearsCalendar Management · 3 yearsCalendly · 3 yearsEmail Management · 3 yearsHR Management · 3 years

Skills & Expertise

Content & Writing

CopywritingBeginner
Technical WritingBeginner
Landing Page CopyBeginner
Product DescriptionsBeginner

Customer Success

Email SupportIntermediate
FreshdeskIntermediate
Live Chat SupportIntermediate
Phone SupportIntermediate
Lead ManagementIntermediate
Technical SupportBeginner
ZendeskBeginner
LiveChatBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner

Design & Creative

CanvaExpert

E-commerce & Marketplace

ShopifyBeginner
Facebook MarketplaceBeginner
TikTok ShopBeginner
Product Listing OptimizationBeginner
Order ProcessingBeginner
DropshippingBeginner
GorgiasBeginner

Finance & Accounting

Payroll ProcessingAdvanced
QuickBooksIntermediate
BookkeepingIntermediate
Accounts Payable/ReceivableIntermediate

Human Resources

RecruitmentAdvanced
HR ManagementAdvanced
US RecruitingBeginner

Sales & Business Development

Zoho CRMIntermediate
SalesforceIntermediate
Lead GenerationBeginner
Cold Email OutreachBeginner

Virtual Assistance & Admin

Calendar ManagementAdvanced
Email ManagementAdvanced
CalendlyAdvanced
NotionAdvanced
Monday.comAdvanced
Travel PlanningIntermediate
Executive Assistant ServicesIntermediate
Data EntryIntermediate

Work Experience

Secondary Math Teacher

Deped

Jan 2024 - May 2026

Key Achievements:

Taught Mathematics and TLE in secondary schools, served as advisory teacher, and designed lesson plans and diagnostic tests aligned with DepEd standards. Delivered personalized online math tutoring to students in the U.S. and Vietnam, adapting instruction to different curricula and learning styles

Technical WritingExcel (Advanced)Google Sheets (Advanced)CanvaCalendar ManagementNotionData EntryEmail Management

Lead Appointment Setter,

Channel Hunters

Feb 2025 - Feb 2026

Key Achievements:

Generated qualified leads and secured appointments with decision‑makers to support pipeline growth and sales conversion. Introduced services to prospects, handled objections, and maintained detailed CRM records to ensure smooth handoffs and follow‑up

Phone SupportEmail SupportTechnical SupportLead ManagementLead GenerationCold Email OutreachCalendar ManagementZoho CRMData EntryEmail ManagementCalendly

Breach Support Representative

E‑Tech Company (GigCX)

Jul 2025 - Dec 2025

Key Achievements:

Handled sensitive breach support cases through outbound and inbound calls, ensuring accurate resolution, compliance, and customer trust. Applied objection handling and de‑escalation techniques to resolve complex client concerns while maintaining detailed records in CRM systems

CopywritingTechnical WritingLive Chat SupportPhone SupportEmail SupportTechnical SupportCold Email OutreachZoho CRMCalendar ManagementData EntryCalendly

Telesales Representative

AVAS Virtual Company

Jan 2024 - Jun 2024

Key Achievements:

Conducted outbound calls to coordinate logistics services, manage orders, and track shipments to ensure timely delivery and customer satisfaction. Resolved logistics‑related concerns and provided proactive updates to clients to maintain service quality

Phone SupportLive Chat SupportEmail SupportFreshdeskLiveChatCalendar ManagementCold Email OutreachSalesforceCalendlyExecutive Assistant ServicesData Entry

Quick Stats

Age24 years
English LevelFluent
Other Languages
Tagalog/FilipinoFluent
KoreanBasic
ID VerificationNot verified
Portfolio
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