Onboarding Manager, Customer service

Tshepo

ID Verified
1,000/mo
Tladi, Soweto, South Africa
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

Results-driven Business Development and Partnerships Manager with over 8 years of experience driving revenue growth, building strategic partnerships, and managing high-value client relationships across the fintech, forex, cryptocurrency, and banking sectors. Proven expertise in business development, affiliate and Introducing Broker (IB) acquisition, client onboarding, account management, and KYC/AML compliance. Demonstrated success in expanding partner networks, increasing client activation, and...

Top Skills

B2B Sales · 8 yearsB2C Sales · 8 yearsCold Calling · 8 yearsCold Email Outreach · 8 yearsLead Generation · 8 years

Skills & Expertise

Customer Success

Email SupportAdvanced
Phone SupportAdvanced
Live Chat SupportAdvanced
Ticket ManagementAdvanced
LiveChatBeginner

Data & Analytics

Google Sheets (Advanced)Beginner
TableauBeginner
Excel (Advanced)Beginner

E-commerce & Marketplace

Facebook MarketplaceBeginner

Marketing & Growth

Meta Ads (Facebook/Instagram)Advanced
Email MarketingAdvanced
Content MarketingAdvanced

Sales & Business Development

B2C SalesExpert
Cold CallingExpert
Cold Email OutreachExpert
Lead GenerationExpert
B2B SalesExpert
NegotiationExpert
Linkedin OutreachExpert
Warm Outreach & Appointment SettingExpert
Sales PresentationsExpert
Sales Funnel ManagementExpert
Account ManagementAdvanced
Proposal WritingBeginner

Virtual Assistance & Admin

NotionIntermediate
JiraIntermediate
Data EntryIntermediate
Travel PlanningIntermediate

Quick Stats

Age36 years
English LevelFluent
Other Languages
ZuluFluent
ID VerificationVerified