Justine

Health Care Virtual Assistant

Justine

ID Verified
1,000/mo
Muntinlupa City, Philippines
Looking for Full-time
9 hours/day
Availability: US / EU / Asia timezone

Profile Description

In my previous Customer service role , I have developed a strong foundation in customer service, particularly in the hospitality industry. I am adept at providing high-level customer care, resolving complaints, and ensuring an exceptional guest experience. I have demonstrated excellent communication skills, both verbal and written, which I use to engage with customers effectively, whether it's through phone calls, emails, or face-to-face interactions. I always strive to create a welcoming enviro...

Skills & Expertise

Customer Success

Data & Analytics

Design & Creative

CanvaBeginner
CapCutBeginner

E-commerce & Marketplace

Finance & Accounting

Marketing & Growth

Sales & Business Development

Work Experience

Provider and Members Advocate

Optum Global Solutions

Sep 2022 - Apr 2024

Job Responsibilities:

Verified member eligibility and provided detailed plan information. Handled medical, dental, and vision benefit quotations and authorization processing. Managed claim resolutions and escalations, ensuring documentation accuracy. Guided members and providers on appeals and provider network status. Customer Service Representative

Live Chat SupportPhone SupportZendeskLead GenerationCold CallingAccount ManagementSalesforce

Quick Stats

Age32 years
GenderFemale
English LevelFluent
ID VerificationVerified
Portfolio
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