Health Care Virtual AssistantHealth Care Virtual Assistant
Justine
ID Verified$1,000
per month
($6/hour)
Profile Description
In my previous Customer service role , I have developed a strong foundation in customer service, particularly in the hospitality industry. I am adept at providing high-level customer care, resolving complaints, and ensuring an exceptional guest experience. I have demonstrated excellent communication skills, both verbal and written, which I use to engage with customers effectively, whether it's through phone calls, emails, or face-to-face interactions. I always strive to create a welcoming enviro...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
E-commerce & Marketplace
Finance & Accounting
Marketing & Growth
Sales & Business Development
Work Experience
Provider and Members Advocate
Optum Global Solutions
Sep 2022 - Apr 2024
Job Responsibilities:
Verified member eligibility and provided detailed plan information. Handled medical, dental, and vision benefit quotations and authorization processing. Managed claim resolutions and escalations, ensuring documentation accuracy. Guided members and providers on appeals and provider network status. Customer Service Representative