Virtual Assistant | Marketing | Admin & Operations SupportVirtual Assistant | Marketing | Admin & Operations Support

Key Achievements:

• Coordinate fleet and driver operations for 12 vehicles and 12 drivers, managing payment tracking, operational issues and daily reporting while reducing the owner's day-to-day follow-up workload. • Built and maintain a structured Google Drive and Google Sheets system from scratch to track payments, balances, repairs, maintenance, insurance, licenses, compliance documents and driver activity, providing immediate visibility of outstanding issues and upcoming renewals. • Coordinate approximately 5 vehicle repairs per month by managing issue reporting, mechanic scheduling, follow-ups and completion records, while standardising repairs through a designated mechanic to minimise delays affecting vehicle operations and driver payments. • Manage driver onboarding including, documentation, agreements, vehicle allocation and onboarding requirements, while monitoring daily vehicle activity, weekly payments, total collections and repair expenditure to support operational and driver performance oversight.

Key Achievements:

• Generated approximately 80% of new clients through paid social campaigns during the tracked period by planning, launching and analysing targeted Meta advertising campaigns linked to WhatsApp lead generation. • Increased social media following by 88% and generated at least 200 additional website visitors per month by managing monthly promotional campaigns and Google Business Profile to strengthen digital visibility and customer reach. • Achieved a 95% implementation rate for recommended marketing strategies by conducting quarterly competitor and market research, identifying opportunities and translating findings into actionable marketing recommendations. • Managed approximately 80 customer messages from paid advertising campaigns per day through Meta Business Suite and WhatsApp Business, maintaining a 15-minute standard response time and ensuring all messages were addressed by the end of the business day.

Key Achievements:

• Generated at least 24 hotel bookings per month through 6 travel agencies and 2 car rental partnerships by sourcing partners through cold outreach and negotiating accommodation packages, transport arrangements, commissions and corporate rates. • Generated additional sales from at least 10 customers per month by consistently upselling room upgrades and extended stays during guest check-ins and booking enquiries. • Collected feedback from 100+ guests through Google Reviews by encouraging guest ratings at checkout and analysing customer feedback, competitor pricing and services to inform pricing, restaurant offerings and customer experience improvements. • Converted approximately 75% of daily booking enquiries into reservations by managing around 17 enquiries per day across phone, WhatsApp and email, following up with prospective guests and using Samper to track bookings and identify high-performing booking platforms.

Key Achievements:

• Expanded the company’s B2B customer base by securing supplier registration with 8 companies that generated regular orders and registering at least 6 new companies annually through cold calling, while securing at least 5 tenders per year. • Converted approximately 45% of 7+ daily email enquiries into sales by managing customer enquiries, preparing quotations and following up with prospects, while creating weekly promotional content for Facebook and Twitter to support product visibility. • Retained and developed relationships with 20+ business clients through consistent follow-ups and account management, maintaining regular communication that supported repeat orders throughout the month. • Managed the end-to-end tender and sales administration process by identifying tender opportunities, preparing and submitting documentation, producing approximately 10 quotations per day, processing orders through invoicing and preparing sales reports to keep sales activities organised and on track.