Operational consultant

Thabang

1,000/mo
Emalahleni , South Africa
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am hireable because I bring strong communication, patience, and customer-focused problem-solving essential for call centre success. I remain calm under pressure, listen actively to understand customer needs, and resolve issues professionally and quickly. With experience in sales and service, I am target-driven, reliable, and able to handle high call volumes while maintaining excellent service. I am computer literate, a fast learner, and work well in a team. I am motivated, punctual, and eager ...

Top Skills

BigCommerce · <1 yearCandidate Sourcing · <1 yearCustomer.io · <1 yearDatabricks · <1 yearEmail Support · <1 year

Skills & Expertise

Customer Success

Phone SupportBeginner
Email SupportBeginner
Live Chat SupportBeginner
Video SupportBeginner
Social Media SupportBeginner
Technical SupportBeginner
Lead ManagementBeginner
Ticket ManagementBeginner
FreshdeskBeginner
Help ScoutBeginner
IntercomBeginner
Customer.ioBeginner
LiveChatBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner
Python (Pandas/NumPy)Beginner
R ProgrammingBeginner
SQLBeginner
Power BIBeginner
TableauBeginner
LookerBeginner
DatabricksBeginner
Statistical AnalysisBeginner

E-commerce & Marketplace

BigCommerceBeginner
MagentoBeginner
Shopify PlusBeginner

Human Resources

Candidate SourcingBeginner
RecruitmentBeginner
PayrollBeginner
TimekeepingBeginner
SOP WritingBeginner
Policy WritingBeginner

Work Experience

Operational consultant

Hollard

Oct 2021 - Present

Phone SupportEmail SupportLead ManagementTechnical SupportCustomer.ioGoogle Sheets (Advanced)Python (Pandas/NumPy)Excel (Advanced)SQLTimekeepingRecruitmentPayrollSOP WritingPolicy WritingDatabricksStatistical Analysis

Quick Stats

Age28 years
English LevelFluent
ID VerificationNot verified

Education

Certificate

IQ academy

2024 - 2025