Customer Service ManagerCustomer Service Manager
Sunshine
ID Verified1,400/mo
Binan, Philippines
Looking for Full-time
8 hours/day
Availability: US timezone
$1,400
per month
($8/hour)
Member since April 2026
Profile Description
Well versed in client facing customer relations and driven to help companies attain or define their direction of optimising their business.
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Design & Creative
Human Resources
SOP WritingIntermediate
Marketing & Growth
Google AdsIntermediate
Facebook Business ManagerIntermediate
GoHighLevelIntermediate
SEO (Technical & Content)Beginner
Semrush/AhrefsBeginner
HubSpotBeginner
Meta Ads (Facebook/Instagram)Beginner
Sales & Business Development
Account ManagementIntermediate
Specialized Skills
Virtual Assistance & Admin
Calendar ManagementAdvanced
TrelloAdvanced
BasecampAdvanced
CalendlyAdvanced
JiraIntermediate
Monday.comIntermediate
ClickUpIntermediate
Customer Success
Phone SupportExpert
Email SupportExpert
Ticket ManagementAdvanced
Technical SupportAdvanced
Social Media SupportIntermediate
Video SupportIntermediate
Lead ManagementIntermediate
FreshdeskIntermediate
Work Experience
Customer Support Manager
Specialty Capital
Mar 2025 - Mar 2026
Job Responsibilities:
Auditing, coaching and training. Develop and improve system processes. Build knowledge base, training material and curriculum. Ticket management and escalation handling.
Phone SupportEmail SupportLead ManagementTicket ManagementTechnical SupportSOP WritingTechnical TrainingCoaching & MentoringOnboardingFreshdesk
Quick Stats
Age31 years
GenderFemale
English LevelFluent
Other Languages
Tagalog/FilipinoConversational
ID VerificationVerified