Sugar

Executive Assistant| Cold caller |Customer Service Agent Pro

Sugar

1,000/mo
Panabo City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

With ten years of solid experience in Customer Service, Cold Calling, and Lead Generation, I bring valuable expertise that can make a strong impact on your company. Known for being organized, results-driven, and effective, I’m confident that bringing me on board will lead to immediate results. You can expect improved customer engagement, stronger lead pipelines, and increased conversions by trusting me to handle your customer interactions and outreach efforts. [link hidden]

Top Skills

Account Management · <1 yearAdobe Photoshop · <1 yearAmazon FBA · <1 yearB2B Sales · <1 yearB2C Sales · <1 year

Skills & Expertise

Sales & Business Development

Lead GenerationBeginner
Cold CallingBeginner
B2B SalesBeginner
B2C SalesBeginner
Cold Email OutreachBeginner
Proposal WritingBeginner
Account ManagementBeginner
Linkedin OutreachBeginner
Sales PresentationsBeginner
Warm Outreach & Appointment SettingBeginner

Customer Success

Customer.ioBeginner
Social Media SupportBeginner
Live Chat SupportBeginner
Phone SupportBeginner
Ticket ManagementBeginner
ZendeskBeginner
LiveChatBeginner
Technical SupportBeginner
Lead ManagementBeginner

Design & Creative

Social Media GraphicsBeginner
CanvaBeginner
Adobe PhotoshopBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner

E-commerce & Marketplace

ShopifyBeginner
Amazon FBABeginner
eBayBeginner
TikTok ShopBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Travel PlanningBeginner
Data EntryBeginner
Executive Assistant ServicesBeginner
Research & Information GatheringBeginner
Email ManagementBeginner
Document ManagementBeginner
Meeting CoordinationBeginner
Personal Assistant ServicesBeginner
CalendlyBeginner

Work Experience

Lead Generator | Customer support | Cold Caller

Commercial and Residential Cleaning Inc.

Mar 2024 - Aug 2026

Key Achievements:

Skilled in identifying qualified leads, initiating outreach, and setting appointments through effective cold calling strategies.

Warm Outreach & Appointment SettingData EntryEmail ManagementPersonal Assistant ServicesCalendar ManagementTravel PlanningResearch & Information GatheringMeeting CoordinationDocument ManagementExecutive Assistant ServicesCalendlyLead GenerationB2B SalesSocial Media GraphicsTicket ManagementCustomer.ioB2C SalesLive Chat SupportZendeskCold CallingSocial Media SupportPhone SupportLiveChatGoogle Sheets (Advanced)Technical SupportShopifyCanvaLead ManagementCold Email OutreachLinkedin OutreachExcel (Advanced)Adobe PhotoshopProposal WritingSales Presentations

Virtual Assistant

TalentPop

Jan 2021 - Feb 2024

Key Achievements:

Proficient in virtual assistance and strategic email management, ready to support diverse business needs.

Lead GenerationB2B SalesSocial Media GraphicsTicket ManagementCustomer.ioLive Chat SupportZendeskB2C SalesCold CallingSocial Media SupportPhone SupportLiveChatTechnical SupportGoogle Sheets (Advanced)ShopifyLead ManagementCanvaAmazon FBACold Email OutreachExcel (Advanced)Adobe PhotoshopeBayProposal WritingAccount ManagementWarm Outreach & Appointment SettingData EntryLinkedin OutreachCalendar ManagementExecutive Assistant ServicesSales PresentationsTravel PlanningResearch & Information GatheringEmail ManagementPersonal Assistant ServicesDocument ManagementCalendlyMeeting Coordination

CSR

Sutherland Global

Jan 2014 - Dec 2021

Key Achievements:

Accurately documented interactions, resolved issues with team support, and earned praise for excellent service.

Customer.ioB2B SalesB2C SalesCold CallingLive Chat SupportPhone SupportLiveChat

Quick Stats

Age36 years
English LevelFluent
ID VerificationNot verified
Portfolio
🔒

Certifications

zendesk

Education

Bachelor's Degree

University of Mindanao

2009 - 2013