Stella

Virtual Strategic Operations Manager

Stella

ID Verified
2,200/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Strategic Operations Leader with 13 years of experience, including 3 years as a COO. Expert in optimizing business frameworks, managing cross functional teams, and driving growth through data driven storytelling. Proven track record of increasing visibility by 32% and engagement by 41%. I bridge the gap between technical innovation and market facing narratives to ensure brand authority and operational excellence.

Top Skills

Adobe Photoshop · 10 yearsBlog Writing · 10 yearsCreative Writing · 10 yearsNegotiation · 10 yearsPhone Support · 10 years

Skills & Expertise

Data & Analytics

TableauIntermediate
Python (Pandas/NumPy)Beginner
SQLBeginner

Sales & Business Development

Proposal WritingExpert
NegotiationExpert
Zoho CRMExpert
B2B SalesAdvanced
B2C SalesBeginner

Marketing & Growth

Facebook Business ManagerExpert
Email MarketingExpert
Content MarketingExpert
LinkedIn AdsExpert
Google AdsAdvanced
Pinterest AdsAdvanced
Meta Ads (Facebook/Instagram)Advanced
TikTok AdsBeginner
SEO (Technical & Content)Beginner

Finance & Accounting

Risk ManagementAdvanced

E-commerce & Marketplace

Inventory ManagementAdvanced

Design & Creative

Adobe PhotoshopExpert
Social Media GraphicsExpert
Video EditingExpert
CapCutExpert
CanvaBeginner

Customer Success

Phone SupportExpert
Social Media SupportExpert
Live Chat SupportBeginner

Content & Writing

Blog WritingExpert
Creative WritingExpert
ScriptwritingExpert
CopywritingBeginner
Editorial Calendar ManagementBeginner

AI & Automation

ZapierAdvanced
SoraBeginner

Work Experience

Chief Operations Officer

Clutch Mobility EA Limites

Oct 2022 - Dec 2025

Key Achievements:

•Optimized mobility service frameworks to improve fleet utilization and operational transparency, providing a high-performance data model for market evaluation and industry analyst briefings. •Cultivated strategic automotive ecosystem partnerships to enhance market positioning, and support competitive benchmarking against industry standards. •Directed cross-functional leadership teams to align product engineering with corporate messaging, ensuring consistent brand authority during executive-level presentations. •Standardized automotive operational benchmarks to facilitate data driven storytelling for investors, regulatory bodies, and industry influencers. •Synchronized inter-departmental communications to bridge the gap between technical innovation and market-facing narratives, ensuring a unified, analyst-ready corporate voice.

Communications Officer

FilmAid International

Mar 2019 - Aug 2022

Key Achievements:

•Designed and led strategic communication plans, increasing program visibility by 32% and engagement by 41%, aligned with FilmAid's mission and community mobilization goals. •Developed impactful storytelling campaigns and digital strategies that reached over 50,000 displaced individuals and partners across multiple platforms. •Produced and disseminated multimedia content across digital platforms to drive awareness and action. •Managed press relations and media outreach, including crisis communications and storytelling that influenced public opinion. •Provided strategic direction for community engagement initiatives,building strong networks with grassroots groups and media partners.

Quick Stats

Age37 years
English LevelFluent
Other Languages
SwahiliFluent
EnglishFluent
FrenchConversational
ID VerificationVerified

Certifications

Data Science
Public Relations

Education

Bachelor's Degree

United States International University

2023 - present

Associate's Degree

East Africa School of Media Studies

2009 - 2011

Associate's Degree

East Africa School of Media Studies

2009 - 2011