Customer Support

SOPHIE

800/mo
NAIROBI, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Results-driven digital marketing and social media professional with experience in content creation, brand storytelling, customer engagement, and campaign strategy. Skilled in managing social media platforms, creating high-performing Reels content, analyzing insights, and building authentic online communities for both product- and service-based brands. Strong communication, creativity, and customer service background with experience working in fast-paced environments and collaborating with divers...

Skills & Expertise

Customer Success

Live Chat SupportIntermediate
Email SupportIntermediate
Phone SupportIntermediate
Video SupportIntermediate
Ticket ManagementIntermediate
Technical SupportIntermediate
Lead ManagementIntermediate
LiveChatIntermediate

Data & Analytics

Excel (Advanced)Intermediate
Google Analytics 4Intermediate

E-commerce & Marketplace

WooCommerceIntermediate
WordPressIntermediate
TikTok ShopBeginner

Marketing & Growth

Sales & Business Development

Virtual Assistance & Admin

Email ManagementIntermediate
CalendlyIntermediate
NotionIntermediate
AirtableIntermediate
Monday.comIntermediate
TrelloIntermediate

Specialized Skills

OnboardingIntermediate

Work Experience

Digital Marketing & Customer Experience Lead

Love Home Limited

Mar 2025 - Present

Job Responsibilities:

Increased Instagram engagement by 65% through strategic Reels content, storytelling, and audience-focused campaigns. Grew social media followers organically from 2K to 15K within 6 months using consistent content strategy and trend-based marketing. Achieved a 40% increase in website traffic through SEO optimization, email campaigns, and social media promotion. Successfully managed multiple brand a...

Social Media SupportPhone SupportEmail SupportLead Management

Quick Stats

Age28 years
GenderFemale
English LevelFluent
ID VerificationNot verified