Sheila

Customer Service & Sales Representative | Technical Support

Sheila

900/mo
Legazpi, Philippines
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone

Profile Description

Handled inbound and outbound calls for U.S.-based customers. Assisted customers with account, billing, and internet service concerns. Provided basic technical troubleshooting and support. Handled cancellation requests and offered appropriate retention solutions. Identified customer needs and recommended upgrades and promotions. Used effective objection-handling techniques to improve customer retention. Scheduled technician appointments and service visits. Maintained accurate customer records usi...

Top Skills

B2C Sales · 4 yearsPhone Support · 4 yearsSalesforce · 4 yearsZoomInfo · 3 yearsAccount Management · 2 years

Skills & Expertise

Customer Success

Phone SupportAdvanced
Ticket ManagementIntermediate
Technical SupportIntermediate
Live Chat SupportBeginner
Social Media SupportBeginner
Email SupportBeginner
Lead ManagementBeginner
LiveChatBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner
MetabaseBeginner

Design & Creative

Design SystemsBeginner
User ResearchBeginner
CanvaBeginner
CapCutBeginner
Video EditingBeginner

E-commerce & Marketplace

TikTok ShopBeginner
Facebook MarketplaceBeginner
WordPressBeginner
Order ProcessingBeginner

Finance & Accounting

Tax PreparationBeginner
Budget ManagementBeginner
Accounts Payable/ReceivableBeginner

Marketing & Growth

HubSpotBeginner
User-Generated ContentBeginner

Sales & Business Development

B2C SalesAdvanced
SalesforceAdvanced
ZoomInfoAdvanced
NegotiationIntermediate
Account ManagementIntermediate
Lead GenerationBeginner
Cold CallingBeginner
Sales PresentationsBeginner
Cold Email OutreachBeginner

Software Development

AzureBeginner

Virtual Assistance & Admin

Calendar ManagementIntermediate
Email ManagementBeginner
Meeting CoordinationBeginner
CalendlyBeginner
NotionBeginner
Monday.comBeginner
AsanaBeginner
TrelloBeginner

Work Experience

Sales & Retention Specialist

Sutherland Global Philippines INC.

Apr 2022 - Feb 2024

ZoomInfoEmail ManagementMeeting CoordinationB2C SalesCold CallingBudget ManagementOrder ProcessingTechnical SupportPhone SupportEmail SupportLead ManagementTicket ManagementSalesforceNegotiationAccount Management

CSR - Customer service Representative

Concentrix Daksh Services Philippines Corporation

Jan 2019 - Mar 2021

Key Achievements:

Best in AHT award and FCR Perfect attendance in month to month Recognize as Rockstar of the month

Live Chat SupportTicket ManagementPhone SupportEmail SupportTax PreparationB2C SalesSalesforceEmail ManagementCold CallingOrder ProcessingAccounts Payable/ReceivableNegotiationLead Generation

Quick Stats

Age33 years
English LevelFluent
ID VerificationNot verified
Portfolio
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Certifications

Rockstar Awardee
Best in AHT and FCR of the Month
Executive Remote Assistance Course