Customer Service & Sales Representative | Technical SupportCustomer Service & Sales Representative | Technical Support

Handled inbound and outbound calls for U.S.-based customers. Assisted customers with account, billing, and internet service concerns. Provided basic technical troubleshooting and support. Handled cancellation requests and offered appropriate retention solutions. Identified customer needs and recommended upgrades and promotions. Used effective objection-handling techniques to improve customer retention. Scheduled technician appointments and service visits. Maintained accurate customer records usi... See more