Operations Virtual Assistant

Ruth

ID Verified
1,000/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU timezone

Profile Description

I am an Executive and Operations professional who helps founders and growing businesses stay organized and keep day-to-day work moving. I support administration, coordination, communication, documentation, and operations, with a practical approach and strong attention to detail.

Top Skills

Excel (Advanced) · 6 yearsGoogle Sheets (Advanced) · 6 yearsEmail Support · 5 yearsGoogle Analytics 4 · 5 yearsResearch & Information Gathering · 5 years

Skills & Expertise

Customer Success

Email SupportExpert
Social Media SupportAdvanced
Ticket ManagementIntermediate
Lead ManagementIntermediate
ZendeskIntermediate
Customer.ioIntermediate
IntercomIntermediate

Data & Analytics

Excel (Advanced)Expert
Google Sheets (Advanced)Expert
Google Analytics 4Expert

Design & Creative

CanvaAdvanced
CapCutIntermediate

E-commerce & Marketplace

ShopifyAdvanced
Order ProcessingAdvanced

Finance & Accounting

QuickBooksBeginner
SageBeginner

Human Resources

RecruitmentBeginner

Marketing & Growth

Content MarketingBeginner
Google AdsBeginner
LinkedIn AdsBeginner
ChatGPT for MarketingBeginner
HubSpotBeginner

Real Estate Operations

AirbnbIntermediate

Sales & Business Development

SalesforceBeginner
Zoho CRMBeginner
Apollo.ioBeginner

Virtual Assistance & Admin

Research & Information GatheringExpert
Executive Assistant ServicesAdvanced
CalendlyAdvanced
AsanaAdvanced
Data EntryAdvanced
Personal Assistant ServicesAdvanced
TrelloAdvanced
NotionIntermediate
ClickUpIntermediate
Calendar ManagementBeginner
Travel PlanningBeginner
Email ManagementBeginner
Document ManagementBeginner
Meeting CoordinationBeginner
BasecampBeginner

Work Experience

Operations & Administrative Coordinator

Dragon Fly Vision Limited

Mar 2026 - Present

Key Achievements:

Coordinate international operations across suppliers, customers and service providers, managing orders, logistics, documentation and payments. Track multiple priorities, deadlines and outstanding actions, following through with stakeholders to keep work moving. Coordinate orders from availability, pricing and lead times through shipping and delivery. Research and liaise with external providers, supporting operational decisions and resolving emerging issues. Prepare reports, presentations and proposals, while maintaining clear records and visibility across ongoing activities.

Administrative & Creative Executive Assistant

The Digital Butler Agency

Jun 2024 - Feb 2026

Key Achievements:

Coordinated daily schedules, client requests, follow-ups and competing administrative priorities. Supported international clients with enquiries, documentation and day-to-day communication. Coordinated communication between clients, internal teams and external service providers, ensuring actions were followed through. Maintained trackers, records and task lists, providing visibility on deadlines, outstanding actions and deliverables. Anticipated upcoming client and operational requirements, coordinating with relevant teams to address them promptly.

Quick Stats

Age31 years
English LevelFluent
ID VerificationVerified
Portfolio
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Certifications

Diploma in Education, Customer service and Retention

Education

Bachelor's Degree

Muranga University of Technology

2013 - 2017