GVA, Customer service, Sales, Technical service.GVA, Customer service, Sales, Technical service.
Rommel
$480
per month
($3/hour)
Profile Description
I am an experienced Sales, Customer Service, and Technical Support Specialist with extensive experience in recommending and selling home and smart device protection plans, smart devices, and related services. I focus on understanding each customer’s needs to provide the right-fit recommendations while delivering an excellent customer experience. I also handle billing and account-related concerns, as well as technical troubleshooting for smart devices. I provide accurate, efficient, and customer-...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Customer Success
Data & Analytics
E-commerce & Marketplace
Finance & Accounting
Marketing & Growth
Sales & Business Development
Virtual Assistance & Admin
Work Experience
TSR and sales
Asurion Verizon soluto
Jul 2025 - Sep 2026
Key Achievements:
Troubleshoot and resolve issues with smartphones, tablets, smartwatches, 5G wireless and IoT devices, and network connectivity while providing excellent customer support. Recommend and sell smart home protection solutions, process device replacements, new orders, and subscription requests, and provide order and tracking information. Ensure customer concerns are resolved efficiently while maintaining a positive customer experience and high satisfaction.
CSR and sales
IQOR T-mobile B2B, B2C
Nov 2023 - Aug 2025
Key Achievements:
Assist, educate, and support customers with billing, account, and device-related concerns. Troubleshoot device and network issues and ensure timely and effective resolution. Promote and sell new services and device offers while processing returns, replacements, orders, cancellations, and tracking requests. Offer appropriate retention programs to help address cancellation concerns and maintain customer relationships. Consistently deliver a positive customer experience and high customer satisfaction.
CSR and sales
Foundever Verizon
Apr 2023 - Dec 2023
Key Achievements:
Assist, educate, and support customers with billing, account, and device-related concerns. Troubleshoot device and network issues and ensure timely and effective resolution. Promote and sell new services and device offers while processing returns, replacements, orders, cancellations, and tracking requests. Offer appropriate retention programs to help address cancellation concerns and maintain customer relationships. Consistently deliver a positive customer experience and high customer satisfaction.
CSR and sales
Valor T-mobile/ Sprint
Aug 2022 - Feb 2023
Key Achievements:
Assist, educate, and support customers with billing, account, and device-related concerns. Troubleshoot device and network issues and ensure timely and effective resolution. Promote and sell new services and device offers while processing returns, replacements, orders, cancellations, and tracking requests. Offer appropriate retention programs to help address cancellation concerns and maintain customer relationships. Consistently deliver a positive customer experience and high customer satisfaction.
Quick Stats
Education
High-school
Sergio osmena sr high school
1994 - 1998