Virtual Assistant, SME, SMM, TSR, CSRVirtual Assistant, SME, SMM, TSR, CSR
Regina
$1,000
per month
($6/hour)
Profile Description
I'm Regina, and I am from the Philippines. I am a professional Customer Comm Support, Healthcare Assistant, Data Entry Representative, Technical Support, Social Media Manager and Subject Matter Expert and I've been working in this field for 12 years I have worked hard in previous jobs to develop specific and necessary soft skills for this position. I am highly organized, which makes me an excellent choice for managing customer service and technical support roles. I am highly personable and conf...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Specialized Skills
Data & Analytics
Virtual Assistance & Admin
AI & Automation
Content & Writing
Design & Creative
E-commerce & Marketplace
Human Resources
Marketing & Growth
Work Experience
TSR
ACQUIRE BPO
Jun 2020 - May 2023
Key Achievements:
Handled gaming accounts and helped resolve customers' concerns via email and troubleshot players' accounts to ensure the account is secured.
CSR
ACCENTURE
Feb 2018 - Apr 2020
Key Achievements:
Handled healthcare accounts. Helping customers with medication requests and I also talk to Doctors, nurses, and even the patient for prior authorization requests. Analyzing medical history and putting data in the system to see if medication is approved.
CSR
CONVERGYS
May 2014 - Dec 2017
Key Achievements:
Handled credit card accounts. I am helping customers by providing balance, credit limit, disputes, lost or stolen cards, and fraud charges. I have been in Technical Support since we have an online website and I helped customers add their cards online and troubleshoot.