Redempter

Amazon Virtual Assistant | Seller Support | Customer Service

Redempter

340/mo
Mombasa, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Customer Service, shipping, data entry, records management, documentation, and transaction processing professional with strong customer service skills and attention to detail, with at least 5 years of experience. Having good knowledge and understanding of how to deal with customer enquiries, ensure accurate information, monitor shipments, process orders and paperwork, and answer customer concerns in a busy environment. Excellent written, organisational and problem-solving skills with a high lev...

Skills & Expertise

AI & Automation

ZapierBeginner
MidjourneyBeginner
Runway MLBeginner

Customer Success

Data & Analytics

Design & Creative

Adobe XDBeginner
CanvaBeginner

E-commerce & Marketplace

Human Resources

RecruitmentBeginner
PayrollBeginner

Sales & Business Development

B2B SalesBeginner

Software Development

Specialized Skills

Work Experience

CUSTOMER CARE

ICS TECHNICAL COLLEGE

Jun 2024 - Jun 2026

Job Responsibilities:

Provided clear, accurate, and timely information to effectively answer and resolve customers' inquiries, thereby enhancing customer experience Handle several requests for customers at once without compromising on accuracy, professionalism or attention to detail. Ensured reliable data for customer service and operational decisions by maintaining accurate customer records and information on accounts...

POR TCLERK

REGIONAL LOGISTICS CENTRE

Mar 2020 - Dec 2024

Job Responsibilities:

Managed and updated shipping and vessel information, maintaining accurate records and easy access to information. Processed delivery orders and shipping documentation with a high level of accuracy with minimal errors and delays. Kept consistent delivery records and maintained contact with outstanding shipping documentation for the smooth and timely delivery of cargo. Established good professional...

Quick Stats

Age27 years
GenderFemale
English LevelConversational
ID VerificationNot verified

Certifications

FRONT OFFICE OPERATIONS AND ADMINISTRATION