Amazon Virtual Assistant | Seller Support | Customer ServiceAmazon Virtual Assistant | Seller Support | Customer Service

Key Achievements:

Provided clear, accurate, and timely information to effectively answer and resolve customers' inquiries, thereby enhancing customer experience Handle several requests for customers at once without compromising on accuracy, professionalism or attention to detail. Ensured reliable data for customer service and operational decisions by maintaining accurate customer records and information on accounts. Followed up on outstanding customer issues consistently to ensure that concerns were followed up and resolved in a timely manner. Established positive customer relations with a high level of professional written and verbal communication, listening and problem solving. Led customers through the registration, payment and service process successfully, avoiding confusion, enhancing the customer experience. Recognised errors in customer data, balance and transactions and acted accordingly to maintain correct records. Searched and treated customer and transaction confidentiality duties responsibly, according to procedures. Excellent accuracy in data entry tasks such as updating customer records, accounts and transaction records. Completed tasks according to priority customer requests within time limits. Enhanced communication and problem resolution abilities with frequent customer and internal communication. Showed the capacity to learn and adjust to novel computer systems and processes, which will be advantageous for Amazon Seller Central and e-commerce support.

Key Achievements:

Managed and updated shipping and vessel information, maintaining accurate records and easy access to information. Processed delivery orders and shipping documentation with a high level of accuracy with minimal errors and delays. Kept consistent delivery records and maintained contact with outstanding shipping documentation for the smooth and timely delivery of cargo. Established good professional and timely communication with customers, shipping agents and other stakeholders. Completed various shipping related assignments at the same time and within the strict operational time frame. Culled discrepancies in details of the shipment and followed up with the appropriate parties, to ensure the correct details were recorded. Kept well organised records, facilitating the retrieval of shipment and customer information when required. Excellent attention to detail and problem solving skills in a high pressure port environment.