VA | CUSTOMER SUCCESS ( B2B) |MARKETING STRATEGIST.VA | CUSTOMER SUCCESS ( B2B) |MARKETING STRATEGIST.
Noriah
ID Verified$1,300
per month
($7/hour)
Profile Description
Dynamic AI-Automatons specialist, detail-oriented Virtual Assistant, Customer Success Manager and Executive Assistant with hands-on experience in customer success, marketing strategy, and remote operations. I hold a BSc in Public Health and have successfully supported US-based clients and UK remotely, managed complex projects and driven sales performance at Funeral Services Group. I am highly organized, proactive, and tech-savvy skilled at calendar and inbox management, client relationship manag...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Real Estate Operations
Virtual Assistance & Admin
AI & Automation
Marketing & Growth
Customer Success
Content & Writing
E-commerce & Marketplace
Work Experience
Sales activation specialist
Zambian breweries
Jan 2024 - Present
Job Responsibilities:
Maintained organized lead tracking across multiple pipeline stages (contacted, negotiating, meetings, rejections) • Delivered tailored pitch deck presentations via LinkedIn outreach to drive partnership conversations • Supported US-based clients remotely as a Virtual Assistant/Customer Success rep, managing CRM systems (HubSpot, Salesforce, GoHighLevel, [link hidden]) and client relationship wor...
Customer support
Calls expert
Feb 2025 - Sep 2025
Job Responsibilities:
Handled high-volume inbound and outbound calls, resolving customer inquiries, complaints, and service issues in a timely, professional manner • Maintained strong customer satisfaction scores by de-escalating concerns and providing clear, empathetic solutions on first contact • Accurately logged call details, customer interactions, and resolutions in CRM systems for tracking and follow-up • Coll...
Sales executive
Funeral services group
Jan 2018 - Jan 2023
Job Responsibilities:
Drove direct sales of funeral policies through face-to-face client engagement, building trust and rapport in sensitive, high-emotion sales conversations • Consistently met or exceeded monthly sales targets through proactive prospecting and lead generation • Educated clients on policy options, benefits, and payment plans, guiding them to solutions matching their family’s needs and budget • Built...
Quick Stats
Education
Bachelor's Degree
University of Zambia
2021 - 2025