Rhona

B2B Cold Caller, Marketing Manager, Appointment Setter

Rhona

ID Verified
800/mo
Davao City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

BPO roughly for 5yrs and handled multiple industry as well as different work environment. Been to Customer service to Cold Calling, Chat Support/Back Office where we process contracts, to content moderator where we feed AI informations may it be voice or subtitles. Part of my experience was data annotation where we annotate animals and humans was promoted to Trainer where we do both admin tasks and rater task. We organize data, scores, and progress of our raters, We create flyers and one pagers ...

Top Skills

A/B Testing · 5 yearsAdobe Photoshop · 5 yearsAdobe XD · 5 yearsCanva · 5 yearsData Mining · 5 years

Skills & Expertise

Content & Writing

CopywritingBeginner
Email CopywritingBeginner
Product DescriptionsBeginner

AI & Automation

Data LabelingIntermediate
Synthetic Data GenerationIntermediate
Model EvaluationIntermediate
A/B Testing for MLIntermediate
GitHub CopilotBeginner
Copy.aiBeginner
Workflow AutomationBeginner
AI Agent DevelopmentBeginner
Google Vertex AIBeginner
Distributed TrainingBeginner

Customer Success

Live Chat SupportBeginner
Email SupportBeginner
Phone SupportBeginner
Technical SupportBeginner
ZendeskBeginner
FreshdeskBeginner
LiveChatBeginner

Data & Analytics

Excel (Advanced)Expert
Google Sheets (Advanced)Expert
Statistical AnalysisExpert
Data MiningExpert
A/B TestingExpert
Google Analytics 4Intermediate

Design & Creative

Adobe XDExpert
Adobe PhotoshopExpert
CanvaExpert
Adobe IllustratorIntermediate
Presentation DesignIntermediate
FigmaIntermediate
Adobe InDesignIntermediate
Logo DesignIntermediate
Social Media GraphicsIntermediate

E-commerce & Marketplace

Facebook MarketplaceIntermediate
Product Listing OptimizationIntermediate
Product PhotographyIntermediate

Finance & Accounting

Payroll ProcessingBeginner
Financial ReportingBeginner

Human Resources

PayrollBeginner
TimekeepingBeginner

Marketing & Growth

HubSpotIntermediate
User-Generated ContentIntermediate
ThreadsIntermediate
Community ManagementIntermediate
Meta Ads (Facebook/Instagram)Beginner
Google AdsBeginner
Content MarketingBeginner
ChatGPT for MarketingBeginner

Real Estate Operations

Real Estate ListingBeginner

Sales & Business Development

Zoho CRMIntermediate
B2B SalesBeginner
B2C SalesBeginner
Cold CallingBeginner
NegotiationBeginner

Specialized Skills

OnboardingIntermediate
Performance ManagementIntermediate
Corporate TrainingIntermediate
Language TeachingIntermediate
Online Course CreationIntermediate
Coaching & MentoringIntermediate
Technical TrainingIntermediate

Virtual Assistance & Admin

Data EntryIntermediate
Monday.comBeginner
ClickUpBeginner

Work Experience

Trainer 2

Concentrix

Apr 2024 - Jun 2026

Key Achievements:

Rater Quarterly Rockstar - We annotate job and identify originality of the posts from socials media flatforms. Another workflow is we check the listing in facebook if it matches the one on the sellers website. Best Trainer monthly and quarterly - We facilitate refresher training, updates and clarifications. We also conduct technical and product on oarding for new hires. We create our own materials specially the oresentations, one pagers and flyers.

Workflow AutomationData LabelingModel EvaluationExcel (Advanced)Google Sheets (Advanced)Statistical AnalysisGoogle Analytics 4Adobe XDAdobe IllustratorAdobe PhotoshopAdobe InDesignCanvaPresentation DesignFacebook MarketplaceProduct Listing OptimizationTimekeepingMeta Ads (Facebook/Instagram)ChatGPT for MarketingThreadsHubSpotOnboardingCorporate TrainingOnline Course CreationLanguage TeachingPerformance ManagementCoaching & MentoringTechnical TrainingMonday.comData Entry

BRD

Sutherland

Mar 2020 - Jan 2021

Key Achievements:

Sales Agent - Most number of leads - We received call for customer service and we do cold calling for offers specially as this is finance and banking so basically we offer small businesses in US to use our bank for their payroll and business transactions.

Email SupportLive Chat SupportPhone SupportTimekeepingB2B SalesCold CallingData Entry

Customer Service/Travel Planner/BRD

Sutherland Global

Mar 2020 - Jan 2021

Key Achievements:

Viking cruises - Agent of the month - We help customers with booking their plain tickets for the cruise going in and out. We also make sure that they acn follow the itinerary and send reminders for their activities in the cruise.

Email SupportPhone SupportTimekeepingCold Calling

Quick Stats

Age26 years
English LevelFluent
ID VerificationVerified
Portfolio
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Certifications

Six Sigma Black Belt Certified
Six Sigma Green Belt Certifed

Education

Bachelor's Degree

Samal Island City College

2020 - 2021

High-school

STI College of Davao

2016 - 2018

High-school

Balet National High School

2012 - 2016