Appointment Setter, CSR, Email and Chat Support, Lead GenAppointment Setter, CSR, Email and Chat Support, Lead Gen
Quennie
ID Verified$450
per month
($3/hour)
Profile Description
I have almost 6 years of experience in customer service and sales, 2 years of cold calling, lead generation, and appointment setting. I’m skilled in handling inbound and outbound calls, qualifying leads, overcoming objections, following up with prospects, and building strong customer relationships. I’m also comfortable working with CRM tools and in a remote environment. What makes me a great hire is my strong communication skills, positive attitude, consistency, and ability to stay motivated eve...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Customer Service Representative, Sales Representative, Email and Chat Support
Support Zebra
May 2022 - Oct 2024
Key Achievements:
Assisted customers with business formation services, providing accurate information and guidance based on their needs. Handled inbound customer inquiries, resolved concerns, and provided excellent customer service. Promoted and recommended appropriate business formation products and services to qualified customers. Consistently met or exceeded sales targets and performance metrics. Achieved 2nd place among agents with a perfect QA score and received recognition for having the highest sales for three consecutive months. Built strong customer relationships through effective communication, active listening, and consultative selling.
Customer Service Representative
Teleperformance
Sep 2018 - Apr 2022
Key Achievements:
I worked for a Telco account, handling inbound calls and assisting customers with billing concerns, account management, technical issues, and service inquiries. I consistently provided excellent customer service while maintaining quality and productivity targets. I also developed strong communication, problem-solving, and multitasking skills and was able to handle challenging customers professionally while ensuring their concerns were resolved efficiently.