Virtual AssistantVirtual Assistant

Job Responsibilities:

● Received and evaluated tax concerns from the taxpayers, identifying the nature of the problem before lending appropriate help. ● Guiding taxpayers in fi lling out common forms e.g., tax returns, payment forms, closure, supporting documents. ● Maintained and organized taxpayers fi les and transaction records to support effi cient retrieval and follow-up on pending cases. ● Communicated courteousl... more...

Job Responsibilities:

● Performed secretarial and administrative duties, including encoding, fi ling, and keeping track of office transactions. ● Coordinated with different departments in regard for the office supplies, property inventory, and maintenance request.

Job Responsibilities:

● Respond to member queries via phone, identifying needs for benefits, claims, or provider assistance, and resolve issues promptly. ● Maintain HIPAA compliance, document interactions, and escalate complex cases while meeting call quality metrics. ● Trained how to handle sensitive inquiries from patients/members about health plans, claims, benefits, and billings in a calm and professional manner. ●... more...