Appointment SetterAppointment Setter

Key Achievements:

● Closed coaching programs ranging from $1,400 to $14,000, with an average deal size of $2,200, generating $15,000 –$25,000 in monthly collected revenue ● Contacted post-purchase supplement customers through a high-volume dialer system, converting inbound product buyers into coaching clients without pre-scheduled appointments ● Conducted structured discovery based on BMI, health conditions, and lifestyle factors, positioning tailored coaching solutions aligned to client goals ● Increased overall deal value by bundling coaching programs with relevant weight loss and nerve health supplements based on individual needs ● Managed sensitive sales conversations with prospects dealing with obesity and long-term health challenges, overcoming hesitation and price resistance

Key Achievements:

● Averaged 450–501+ outbound dials per day, booking qualified appointments with doctors and medical professionals. ● Booked 6–8 high-intent appointments daily. ● Generated £10,000–£20,000/month in pipeline value. ● Sustained a 78% show-up rate through structured reminders, confirmations, and multi-channel follow-ups (Phone, Email, SMS). ● Managed end-to-end CRM pipeline for warm and cold leads, ensuring 100% data accuracy.

Key Achievements:

● Documented all patient interactions in Zoho Desk and Healthie(Clinic) with 100% case tracking accuracy. ● Resolved 80+ daily customer inquiries related to sensitive health matters and escalated critical cases to senior specialists ● Secured a 91.67 % CSAT(Customer Satisfaction) by resolving issues efficiently and providing clear, supportive communication. ● Achieved a 100% Quality Assurance score across all tested calls, demonstrating accuracy and compliance.

Key Achievements:

● Converted inbound calls into upgrades and service appointments, consistently exceeding daily sales targets by 15–20% ● Qualified customer needs using scripts and booked service activations with 100% scheduling accuracy. ● Achieved 93% CSAT (40/43 promoters) with an 89% survey transfer rate, reflecting strong rapport-building. ● Reduced no-shows by 20% through reminders and follow-ups.