Virtual Assistant, Customer Success AgentVirtual Assistant, Customer Success Agent

Job Responsibilities:

• Served as the first point of contact for 30–50+ clients and partners per week, providing accurate information on NACADA programs, policies, and services at the county level • Handled telephone, email, and in-person inquiries, resolving 90%+ of service requests promptly while demonstrating professionalism and empathy • Supported coordination of 10+ community sensitization forums across Meru Count... more...

Job Responsibilities:

• Managed high-volume multi-channel communications (250–320 daily interactions across phone, email, and live chat), demonstrating exceptional organizational and multitasking capabilities. • Maintained an 85–90% First Contact Resolution rate by analyzing issues and providing accurate, timely solutions, reducing need for escalations. • Achieved 90%+ Customer Satisfaction (CSAT) through professiona... more...

Job Responsibilities:

• Conducted in-depth research using reputable sources to produce factual, insightful, and well-structured content. • Wrote and edited over 120+ research papers, reports, and articles across diverse fields. • Ensured 100% on-time delivery while maintaining high accuracy and originality standards. • Adapted writing styles for academic, business, and policy-related audiences. • Managed multiple proje... more...