Remote Administrator & customer service representativeRemote Administrator & customer service representative
Mwangima
ID Verified$400
per month
($2/hour)
Profile Description
I enjoy working in collaborative, customer focused environments where I can solve problems, build relationships, and contribute to achieving team goals. Professionally, I have several years of experience in customer service, outbound sales, lead generation, appointment setting, and virtual assistance. My background has strengthened my communication, organizational, and CRM skills, enabling me to deliver excellent customer experiences while consistently meeting performance targets.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Content & Writing
Customer Success
Sales & Business Development
Data & Analytics
Work Experience
Telesales outbound agent,inbound ticket agent,special projects specialist
Mkopa Kenya Limited
Nov 2021 - Mar 2026
Job Responsibilities:
Telesales Agent Responsibilities: Contacted prospective customers, promoted products and services, qualified leads, handled objections, closed sales, maintained accurate CRM records, and followed up with customers to maximize conversions. Key Achievements: Consistently met sales and call targets, increased customer conversions, built strong customer relationships, and contributed to overall reve...
Outbound telesales agent
Sunculture Kenya Limited
Nov 2019 - Nov 2021
Job Responsibilities:
Responsibilities;Conducted outbound calls to prospective customers, generated and qualified leads, promoted products and services, handled objections, closed sales, maintained accurate CRM records, and followed up with customers to build lasting relationships and achieve sales targets. Key Achievements:Consistently met and exceeded sales and call targets, increased customer conversions through ef...
customer service representation
Horizon contact centers
Nov 2017 - Nov 2018
Job Responsibilities:
**Customer Service Representative – Key Responsibilities & Achievements** Responsibilities; Provided professional support to customers through inbound and outbound calls, resolved inquiries and complaints, processed orders and account updates, maintained accurate customer records in the CRM, followed up on customer requests, and consistently delivered excellent service while meeting quality and p...
Quick Stats
Certifications
Education
Bachelor's Degree
Moi university
2013 - 2018