Executive Assistant

Melvin

1,200/mo
Tanza, Cavite, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Results-driven virtual assistant with over 10 years of experience in real estate support, executive administration, and CRM operations. Skilled in GoHighLevel workflow automation, end-to-end transaction management, and lead pipeline optimization. Proven track record of streamlining business operations, elevating client management, and delivering high-impact executive support in fast-paced remote environments.

Top Skills

Calendar Management · 4 yearsDocument Management · 4 yearsEmail Management · 4 yearsExecutive Assistant Services · 4 yearsMLS Management · 4 years

Skills & Expertise

Customer Success

ZendeskAdvanced
Technical SupportIntermediate
Ticket ManagementIntermediate
Live Chat SupportBeginner
Lead ManagementBeginner

Content & Writing

ContentfulIntermediate

Data & Analytics

Excel (Advanced)Intermediate
Google Sheets (Advanced)Intermediate

Design & Creative

CanvaIntermediate

Human Resources

SOP WritingAdvanced
Policy WritingAdvanced
PayrollIntermediate
TimekeepingIntermediate
HR ManagementIntermediate

Real Estate Operations

MLS ManagementAdvanced
Real Estate ListingAdvanced
Follow Up BossIntermediate

Sales & Business Development

SalesforceIntermediate

Specialized Skills

OnboardingBeginner
Employee RelationsBeginner
Performance ManagementBeginner
Compensation & BenefitsBeginner

Virtual Assistance & Admin

Calendar ManagementAdvanced
Email ManagementAdvanced
Document ManagementAdvanced
Personal Assistant ServicesAdvanced
Research & Information GatheringAdvanced
Executive Assistant ServicesAdvanced
Meeting CoordinationAdvanced
CalendlyAdvanced
Data EntryAdvanced
AsanaAdvanced
JiraAdvanced
TrelloIntermediate
BasecampIntermediate
ClickUpIntermediate
NotionIntermediate

Work Experience

Executive Assistant

SphereRocket (WFH)

Mar 2026 - Sep 2026

Key Achievements:

Managed daily GoHighLevel (GHL) operations, including pipeline tracking, automated workflows, campaign setup, and database maintenance. Oversaw transaction management tasks, ensuring seamless documentation, contract progression, and deadline tracking through to closing. Provided high-level administrative support to executives, including calendar management, executive communications, and inbox organization. Coordinated client follow-ups and lead management processes to maximize pipeline conversion and team efficiency.

Ticket ManagementExcel (Advanced)PayrollTechnical SupportZendeskGoogle Sheets (Advanced)TimekeepingLead ManagementCanvaSOP WritingHR ManagementReal Estate ListingOnboardingCompensation & BenefitsCalendar ManagementEmployee RelationsMLS ManagementSalesforcePerformance ManagementEmail ManagementCalendlyResearch & Information GatheringMeeting CoordinationPersonal Assistant ServicesExecutive Assistant ServicesClickUpData Entry

Customer Service Associate II – Flex

PartnerHero (EzCater) (WFH)

Jun 2024 - Dec 2025

Key Achievements:

Resolved complex customer issues through detailed analysis and problem-solving. Managed order placements and provided real-time status updates. Improved customer satisfaction by addressing complaints promptly and professionally

Technical SupportLive Chat Support

Listing Specialist

Compass Realty (WFH)

Oct 2022 - May 2024

Key Achievements:

Created and maintained accurate real estate listings across multiple platforms. Promoted properties through social media, newsletters, and open house coordination. Managed listings from consultation to closing while ensuring high client satisfaction.

Live Chat SupportTicket ManagementExcel (Advanced)Technical SupportZendeskGoogle Sheets (Advanced)Lead ManagementReal Estate ListingEmployee RelationsSalesforceMLS ManagementEmail ManagementCalendlyData EntryAsanaNotionJiraResearch & Information Gathering

Executive Assistant & Sales/Hiring Manager

Happy Eating LLC

Mar 2022 - Oct 2022

Key Achievements:

Supported CEO with administrative, sales, and hiring responsibilities. Developed marketing materials and digital ads. Coordinated procurement and addressed client requests efficiently

Ticket ManagementExcel (Advanced)PayrollZendeskGoogle Sheets (Advanced)TimekeepingLead ManagementCanvaSOP WritingHR ManagementPolicy WritingOnboardingCompensation & BenefitsCalendar ManagementEmployee RelationsSalesforcePerformance ManagementEmail ManagementPersonal Assistant ServicesExecutive Assistant ServicesResearch & Information GatheringDocument ManagementCalendlyData Entry

General Virtual Assistant

Zuma Real Estate (WFH)

Feb 2021 - Feb 2022

Key Achievements:

Generated sales through lead prospecting, cold calling, and negotiation. Managed CRM systems and tracked lead generation metrics. Delivered timely and professional responses to client inquiries.

Live Chat SupportLead ManagementTechnical SupportExcel (Advanced)Ticket ManagementGoogle Sheets (Advanced)SOP WritingZendeskReal Estate ListingSalesforceMLS ManagementEmail ManagementDocument ManagementData EntryAsanaNotionMeeting CoordinationResearch & Information GatheringBasecampJira

Operations Team Manager

VXI Global Holdings (AT&T Premier Support)

Aug 2018 - Feb 2021

Key Achievements:

Led and supervised a team of 18 agents. Conducted performance reviews and training sessions. Improved customer satisfaction through service quality standards.

Email ManagementMeeting CoordinationCalendar ManagementEmployee RelationsOnboardingCompensation & BenefitsDocument ManagementTimekeepingGoogle Sheets (Advanced)Excel (Advanced)Ticket ManagementTechnical Support

Quick Stats

Age31 years
English LevelFluent
Other Languages
Tagalog/FilipinoFluent
ID VerificationNot verified
Portfolio
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Certifications

7 Habits Supervisory Course
Rising Star Managerial Course
AT&T Learning Academy Trainin

Education

Bachelor's Degree

Philippine Normal University

2012 - 2017