Virtual AssistantVirtual Assistant

Key Achievements:

Manage day-to-day short-term rental operations and property listings across Airbnb, Agoda, and [link hidden]. ● Manage property listings, pricing, and availability with a focus on occupancy and guest experience. ● Provide clear and timely guest communication, including check-in/check-out instructions and property policies. ● Coordinate cleanliness, safety, room readiness, essential supplies, and maintenance needs. ● Handle guest concerns and operational issues while coordinating with cleaners and property/building contacts. ● Deliver professional hospitality that supports positive guest reviews and repeat stays.

Key Achievements:

● Worked directly with a U.S. client, conducting cold calls to homeowners to assess property-selling interest. ● Focused on lead generation and appointment scheduling.

Key Achievements:

Specialized in lead generation and arranging follow-up appointments for callbacks to support seamless communication.

Key Achievements:

● Managed email correspondence and order processing. ● Developed tailored business proposals for Australian clients and coordinated with graphic designers to support successful project delivery.

Key Achievements:

● Handled cable and internet service accounts for Australian customers, including new orders, billing concerns, and customer inquiries. ● Provided clear customer support and assisted with account-related issue resolution.

Key Achievements:

● Conducted telephone surveys with U.S. respondents across diverse topics to collect research data and opinions.