Virtual Assistant | Customer & Sales Support | Real EstateVirtual Assistant | Customer & Sales Support | Real Estate
Mary
ID Verified$1,800
per month
($10/hour)
Profile Description
Customer Service and Administrative Professional with experience in customer support, virtual assistance, inside sales, appointment setting, lead generation, and CRM management. Skilled in handling inbound and outbound communications, resolving customer concerns, maintaining accurate records, and providing administrative support in fast-paced environments. A quick learner with excellent communication, problem-solving, and organizational skills committed to delivering exceptional customer experie...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
AI & Automation
Marketing & Growth
Real Estate Operations
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Virtual Assistant
SELF-EMPLOYED
Nov 2021 - Present
Key Achievements:
Providing freelance virtual assistance and remote business support to entrepreneurs and small businesses across various industries. Services include administrative support, customer service, technical support, sales support, CRM updates, lead generation, appointment setting, data entry, email and calendar management, online research, and document organization. Individual client projects are listed separately below.
Property Manager
Self-employed
May 2010 - Present
Key Achievements:
Managed tenant communications and rental agreements. Coordinated property maintenance and repairs. Maintained records, schedules, and payment tracking. Resolved tenant concerns and handled administrative tasks. Oversaw day-to-day property operations.
Cold Caller
DK Realty
Mar 2022 - Jun 2022
Key Achievements:
Conducted high-volume outbound calls to identify qualified real estate prospects. Scheduled appointments for the sales team. Maintained accurate lead records and updated CRM databases. Verified customer information and documented interactions accurately. Demonstrated resilience, professionalism, and excellent communication skills while handling objections.
Inside Sales Agent
Sellee LLC
Mar 2022 - Jun 2022
Key Achievements:
Contacted prospective customers through outbound calls to qualify sales opportunities. Built rapport with prospects and identified customer needs to recommend appropriate solutions. Maintained accurate customer information and sales activities in CRM systems. Followed up with qualified leads and supported the sales process from initial contact through appointment scheduling. Delivered excellent customer service while consistently meeting daily productivity goals.
Acquisition Manager
Easy Lot Buyer
Nov 2021 - Feb 2022
Key Achievements:
Provided administrative and virtual support to improve daily business operations. Managed email correspondence, calendars, and appointment scheduling. Maintained accurate client records and updated CRM systems. Assisted with customer inquiries while ensuring excellent customer service. Performed data entry and administrative tasks with a high level of accuracy.
Customer Care Specialist
One Call Solutions
Sep 2021 - Nov 2021
Key Achievements:
Assisted customers through inbound and outbound calls while maintaining excellent service quality. Supported customer service, appointment-setting, and sales campaigns. Resolved customer concerns efficiently and professionally. Maintained accurate documentation of customer interactions. Consistently met quality, attendance, and productivity standards.
Computer Shop Manager
Doug's Computer Shop
Jan 2009 - Oct 2012
Key Achievements:
Managed daily business operations and provided excellent customer service. Assisted customers with basic computer troubleshooting and technical concerns. Maintained inventory and ensured computer systems were operational. Handled cash transactions and maintained business records. Delivered friendly, reliable service while resolving customer issues.
Customer Service and Sales Specialist
eTelecare Global Solutions
Jun 2008 - Dec 2008
Key Achievements:
Delivered customer service and technical support for telecommunications customers. Diagnosed and resolved customer concerns while ensuring customer satisfaction. Explained products, services, and troubleshooting procedures clearly. Documented customer interactions accurately using company systems. Maintained professionalism in a fast-paced call center environment.