General Virtual AssitantGeneral Virtual Assitant
Mary
ID Verified$352
per month
($2/hour)
Profile Description
Good day, my name is Mary Grace Bumadilla. I’m 41 years old and a proud mother of two. I’ve built nearly five years of experience in the BPO industry, starting as a Customer Service Representative II at Alorica, where I handled customer inquiries across phone, chat, email, and social media. Later, I advanced to Executive Voice Policy Admin at EXL, specializing in Property & Casualty Insurance. In that role,I managed end-to-end processes such as new business, renewals, and mid-term adjustments ...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Marketing & Growth
Real Estate Operations
Sales & Business Development
Work Experience
Executive Voice Policy Admin at Property & Casualty Insurance
EXL
May 2025 - Oct 2025
Job Responsibilities:
Policy Administration: Manage end-to-end processes for new business, renewals, and mid-term adjustments, including drafting quotations, dispatching policies, and updating client records in CRM systems. Engage with clients to understand their insurance needs, provide information on policy options, and follow up on outstanding payments. Work closely with insurers, clients, and internal teams to ensu...
CUSTOMER SERVICE REPRESENTATIVE II ( CSR)
Alorica
Feb 2021 - Apr 2025
Job Responsibilities:
A customer service representative (CSR) is a frontline employee who interacts with customers to address their questions, concerns, and complaints. They may do this using a variety of channels, including phone, chat, email and social media. CSRs are the face of a company to its customers, and their interactions can significantly impact customer satisfaction and loyalty.