Client Success SpecialistClient Success Specialist
Mark
ID Verified$1,400
per month
($8/hour)
Profile Description
I’m a sales and customer experience professional with nearly 10 years of experience in outbound and inbound sales, appointment setting, customer retention, lead generation, and B2B client support. Throughout my career, I’ve worked with U.S.-based clients and remote teams, developing strong communication, relationship-building, problem-solving, and sales skills. I have extensive experience handling customers throughout the sales and retention process—from prospecting and qualifying leads to unde...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Customer Success
Design & Creative
E-commerce & Marketplace
Marketing & Growth
Sales & Business Development
Work Experience
Pro Success Specialist
Thumbtack Shared Services
Nov 2024 - Present
Job Responsibilities:
- Proactively engage with independent professionals ("Pros") to optimize their platform utilization, drive engagement, and maximize customer loyalty. - Conduct strategic outbound outreach to retain at-risk accounts, address user concerns, and deliver personalized solutions that align with their business goals
Customer Retention & Outreach Specialist
Quantrics Enterprise Inc
May 2018 - Sep 2024
Job Responsibilities:
- Managed proactive customer outreach campaigns, analyzing account health to offer tailored service upgrades and new promotional packages. - Cultivated long-term customer relationships through personalized email campaigns and multi-channel engagement to uncover and resolve underlying pain points.
Sales Development Representative
KeepTruckin
May 2019 - Feb 2020
Job Responsibilities:
- Educated potential B2B clients on fleet management SaaS solutions, effectively handling objections and qualifying high-value leads. - Collaborated seamlessly with Account Executives by scheduling high-conversion sales appointments to accelerate the pipeline.