Virtual Assistant | Operations Admin | Program ManagerVirtual Assistant | Operations Admin | Program Manager
Mark
ID Verified$1,000
per month
($6/hour)
Profile Description
Operations and Administrative Management professional with 7+ years of experience supporting executive leadership, coordinating cross-functional teams, and optimizing administrative workflows in remote and hybrid environments. Experienced in team operations, database coordination, reporting systems, executive calendar management, and organizational process improvement. Proven ability to maintain efficient communication across departments while ensuring operational alignment with company goals. ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Human Resources
Marketing & Growth
Specialized Skills
Virtual Assistance & Admin
Work Experience
Program Manager (Virtual Assistant)
GrantFind by Coach K – Remote
Nov 2024 - Feb 2026
Key Achievements:
Served as the operational and administrative lead supporting executive leadership in a fast paced remote technology environment. Key Contributions: -Managed executive calendars across multiple time zones while coordinating internal and external meetings -Oversaw administrative workflows to ensure alignment with leadership priorities -Prepared operational reports, dashboards, and leadership summaries -Organized documentation and maintained structured records and operational files -Coordinated communication between teams, community platforms, and leadership -Prepared meeting materials, captured minutes, and tracked action items for accountability -Streamlined internal processes to improve response time and team coordination -Supported presentation preparation for executive meetings and events
Global Business Strategy Manager Support
Manulife Data Services Philippines Inc.
Sep 2022 - Oct 2024
Key Achievements:
Provided administrative and operational support within a structured corporate environment, ensuring smooth coordination across teams and projects. Key Contributions: -Coordinated cross-functional meetings and leadership planning sessions -Prepared executive summaries, reports, and internal documentation -Maintained organized documentation and data records -Supported strategic initiatives by tracking deliverables and operational progress -Communicated with internal stakeholders to align project timelines and deliverables -Assisted in standardizing operational processes to improve efficiency
Customer Service & Claims Manager
Synchrony Global Services Philippines Inc.
Jul 2016 - Jul 2022
Key Achievements:
Managed operations and customer service processes supporting U.S.-based leadership teams. Key Contributions: -Supervised operational workflows and service resolution processes -Prepared account reports and operational summaries for leadership -Escalated complex issues with structured documentation and updates -Maintained accurate financial and customer data records -Strengthened communication between customers, teams, and leadership