Customer Retention & Revenue Support VACustomer Retention & Revenue Support VA
Marianne
$800
per month
($5/hour)
Profile Description
Results-driven Virtual Assistant and Customer Retention & Revenue Support Specialist with 3+ years of experience in customer service, technical support, CRM management workflow coordination. Bringing 2+ years of remote work experience supporting customers and client teams across voice, chat and email channels. Skilled in problem-solving, customer relationship management, and process efficiency to enhance customer satisfaction and business operations.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Specialized Skills
Sales & Business Development
Real Estate Operations
Marketing & Growth
E-commerce & Marketplace
Customer Success
AI & Automation
Work Experience
Amazon & TikTok Customer Service Specialist (Voice & Email
Wansview
May 2026 - Jun 2026
Key Achievements:
• Managed customer inquiries across phone, email, and marketplace platforms, ensuring timely issue resolution and positive customer experiences. • Maintained Inbox Zero for executive accounts by organizing and prioritizing 100+ daily emails. • Managed CRM records and customer databases, maintaining accurate documentation and case tracking.
Customer Service Representative for Luxury Electronic Campaign
Transcom Worldwide
Mar 2024 - May 2026
Key Achievements:
• Delivered remote customer support in multi-channels, handling 40–50 technical support calls daily while resolving product concerns and ensuring a positive customer experience. • Coordinated between customers, technicians, and client teams to manage repairs, parts replacements, service requests, and case escalations for timely resolution. • Maintained accurate case documentation, follow-ups, and cross-functional communication to improve service efficiency, case resolution, and customer satisfaction.
Technical Support Representative for Telecommunications
Alorica Teleservices
Jan 2023 - Feb 2024
Key Achievements:
• Provided technical support for telecommunications services, handling device, connectivity, billing, and account-related concerns while delivering efficient customer service. • Troubleshot technical issues, educated customers on service solutions, and maintained accurate case documentation to support timely resolution and reduce repeat contacts.
Quick Stats
Certifications
Education
Bachelor's Degree
Wesleyan University-Philippines
2012 - 2016