Virtual Assistant, Automation & CRM Specialist, Admin BuddyVirtual Assistant, Automation & CRM Specialist, Admin Buddy

Key Achievements:

From January 2025 to January 2026, I worked as a General Virtual Assistant for a Canadian digital marketing agency, supporting the Marketing Director with daily client acquisition and sales operations. I handled inbound triage calls, qualified leads for the sales pipeline, and managed all operations inside GoHighLevel, including CRM setup, pipeline management, automations, email campaigns, follow-ups, appointment confirmations, and reputation management. I also built and edited websites and funnels, created social media content and marketing visuals using Canva, assisted with blog posting and on-page SEO, implemented metadata optimization, and monitored performance using Google Search Console. In addition, I managed Meta ad campaigns for lead generation, collaborated with the internal team to improve marketing strategy, and served as the primary operational support for a team of under 10 members while handling multi-task operations across marketing, fulfillment, and client delivery.

Key Achievements:

I worked as a part-time Farm Virtual Assistant and Project Coordinator for a private farm in Urbana, Missouri, where I managed daily operations for the farm and its Airbnb rental cabin serving seasonal hunting guests. I handled guest and tenant communications, coordinated bookings and issue resolution, sourced and negotiated with contractors for maintenance and improvement projects, recruited and managed local workers, and served as project manager across multiple farm initiatives and timelines. I also liaised with local government offices to ensure compliance with county regulations, identified cost-effective vendors to reduce expenses, supported the owner with planning and budgeting, and managed administrative documentation and task tracking remotely.

Key Achievements:

I worked as a Distribution Center Officer at FLASH Express PH, managing daily parcel operations for major e-commerce partners from the regional hub to local distribution centers. I oversaw parcel sorting, tagging, and classification based on internal tracking and delivery status, prepared accurate inbound and outbound logistics reports, and handled support tickets related to delivery issues, returns, and disputes. I coordinated and supervised delivery riders, including route dispatching and area assignments, managed cancellations and return-to-sender processing, and provided customer support for shipment inquiries and resolution cases. I also used Google Workspace for documentation, reporting, and team coordination while ensuring compliance with delivery timelines, quality standards, and operational procedures, along with providing administrative and ad hoc operational support.

Key Achievements:

I worked as a Virtual Assistant for Infantry Vanlines, a moving and storage company, where I focused on recovering lost revenue by clearing and reactivating a backlog of inbound leads. I conducted outbound qualification calls to confirm upcoming moves, prepared accurate moving estimates based on inventory, distance, volume, and service needs, and calculated logistics using Granot software. I processed customer deposits, confirmed bookings, coordinated driver dispatch for local and interstate moves, managed SMS campaigns for lead follow-ups and appointment confirmations, and supported short-term storage operations. I also maintained CRM records, ensured accurate customer data tracking, and provided customer support throughout the booking, scheduling, and relocation process.

Key Achievements:

I worked as a Client Success Manager and Team Leader at AT&T Mobility Services, where I handled inbound customer calls related to billing, account management, and general service inquiries while maintaining high customer satisfaction. I resolved billing issues and service concerns, performed consultative sales on every interaction, and consistently worked toward individual and team performance targets. I led and supervised a team of 10 customer service and sales representatives, conducted onboarding, training, and ongoing coaching, monitored KPIs, attendance, and performance metrics, and provided real-time support and process guidance to improve team productivity and conversion rates while ensuring compliance with company policies and service standards.