Operations & Automation Specialist | GoHighLevel, CRM SystemOperations & Automation Specialist | GoHighLevel, CRM System

Key Achievements:

I build and maintain GoHighLevel setups across multiple client sub-accounts as well as the main agency account, deploying GHL snapshots into client accounts in a way that stays portable rather than hardcoded to any single client. I also conduct regular GHL audits and reporting on feature usage and account hygiene, running on a weekly, monthly, and quarterly cadence, and use n8n and ClickUp alongside GHL for automation and project coordination across the client portfolio.

Key Achievements:

Ran full GoHighLevel operations for a digital marketing agency supporting the Marketing Director with client acquisition and sales ops. Built and maintained CRM setup, automation workflows, triggers, custom fields, and pipeline stages to track lead lifecycle. Executed email marketing campaigns and automated follow-ups, led reputation management setup and monitoring for client accounts, and built websites and marketing funnels inside GHL. Set up and managed Facebook (Meta) ad campaigns for lead gen, handled on-page SEO and metadata optimization, and served as primary operational support for a team under 10.

Key Achievements:

Coordinated daily operations for a private farm with an Airbnb rental cabin for seasonal hunting guests. Managed guest/tenant communication, sourced and negotiated with contractors, recruited and coordinated local workers, and acted as project manager across multiple farm initiatives and timelines.

Key Achievements:

Reactivated a backlog of inbound moving leads to recover lost revenue, conducted outbound qualification calls, prepared moving estimates, managed dispatching for local/interstate moves, ran SMS marketing campaigns for lead follow-up, and maintained CRM records.

Key Achievements:

Handled inbound customer calls on billing and account management, performed consultative sales on every interaction, and led a team of 10 customer service/sales reps, including onboarding, coaching, and KPI monitoring.