Ma

Customer Service Specialist

Ma

ID Verified
800/mo
Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

1yr Customer Service Representative <1yr Subject Matter Expert 3+ yrs Team Leader < 1yr Receptionist / Admin Assistant

Top Skills

Email Support · 3 yearsPhone Support · 3 yearsLive Chat Support · 1 yearAccount Management · <1 yearB2B Sales · <1 year

Skills & Expertise

Content & Writing

CopywritingBeginner
Email CopywritingBeginner

Customer Success

Email SupportAdvanced
Phone SupportAdvanced
Live Chat SupportIntermediate
Social Media SupportBeginner
ZendeskBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner

Design & Creative

CanvaBeginner
CapCutBeginner

E-commerce & Marketplace

ShopifyBeginner

Finance & Accounting

XeroBeginner
BookkeepingBeginner

Marketing & Growth

Facebook Business ManagerBeginner
ChatGPT for MarketingBeginner
GoHighLevelBeginner
Email MarketingBeginner
HubSpotBeginner
Hootsuite/BufferBeginner

Sales & Business Development

B2B SalesBeginner
B2C SalesBeginner
Account ManagementBeginner
Sales PresentationsBeginner

Work Experience

Chat Team Manager

RSF Agency

Mar 2025 - Dec 2025

Email SupportLive Chat SupportExcel (Advanced)

Receptionist

REM Holdings

Dec 2024 - Mar 2025

Live Chat SupportPhone SupportEmail Support

Team Leader

Quantrics Enterprises Inc.

Dec 2021 - Dec 2024

Email SupportLive Chat SupportPhone SupportExcel (Advanced)

Subject Matter Expert

Quantrics Enterprises Inc.

Sep 2021 - Dec 2021

Excel (Advanced)Phone SupportLive Chat SupportEmail Copywriting

Customer Service Representative

Quantrics Enterprises Inc.

Mar 2021 - Sep 2021

Email CopywritingEmail SupportLive Chat SupportPhone SupportExcel (Advanced)

Quick Stats

Age35 years
English LevelFluent
ID VerificationVerified
Portfolio
🔒

Education

High-school

Binangonan Catholic College

2003 - 2007