Talent Aquisition SpecialistTalent Aquisition Specialist
Ma.
$1,200
per month
($7/hour)
Profile Description
Results-driven and highly organized professional with a strong background in recruitment, customer service, and administrative support, seeking to transition into a Virtual Assistant role. Proven track record of managing multiple priorities, streamlining workflows, and delivering exceptional client and stakeholder support in fast-paced remote environments. Experienced in calendar and email management, data organization, documentation, and CRM platforms, with proficiency in Google Workspace, Micr...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Design & Creative
E-commerce & Marketplace
Human Resources
Real Estate Operations
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Talent Acquisition Specialist
Full Potential Solutions
Jun 2025 - Present
Key Achievements:
Managed the full-cycle recruitment process for U.S. and Bogotá, Colombia markets, leading strategic sourcing, behavioral interviewing, offer management, and onboarding while ensuring compliance with local labor laws and delivering an exceptional candidate experience. Led high-volume recruitment for specialized financial services roles, including Loss Mitigation and Collections, consistently sourcing, screening, and placing qualified candidates who met complex client requirements, regulatory standards, and business objectives. Successfully sourced executive-level talent, including a Vice President – Contact Center Strategy role, leveraging advanced sourcing strategies to deliver 16 qualified candidates who progressed to the Hiring Manager interview stage, while building strong talent pipelines for critical and hard-to-fill positions. Awards and Recognition Recruitment Versatility Top 2 Highest Hiring Manager’s Interview Pass Rate Top 1 Highest Hires Pass Rate Flexforce Recruiter Award
Technical Support Specialist 1
TaskUs (Mindbody)
Dec 2024 - May 2025
Key Achievements:
Delivered first-level technical support for the Mindbody SaaS platform through phone, email, and chat, assisting customers with account access, scheduling, membership management, payment processing, point-of-sale (POS), staff permissions, and software configuration while ensuring timely issue resolution and exceptional customer service. Utilized Salesforce to manage customer cases, document troubleshooting steps, track issue resolution, and maintain accurate case records; used inContact (NICE CXone) to efficiently handle inbound and outbound support interactions and meet service-level agreements (SLAs), while leveraging Glance for secure remote screen-sharing sessions to diagnose and resolve customer issues in real time. Troubleshoot application and database-related issues using Mindbody's internal support tools and SQL to validate data, investigate system discrepancies, and identify root causes. Escalated complex technical issues to Tier II support or Engineering teams when necessary and educated customers on product features, best practices, and software functionality to improve user adoption and overall customer satisfaction.
Call, Chat, and Email Representative
Cyber City Teleservices (Phils), Inc. (iQor Company) [Coldwater Creek]
May 2023 - Oct 2024
Key Achievements:
Consistently ranked [hashtag hidden] on the team for upsell conversions by identifying customer needs, recommending value-added products, and exceeding individual sales targets while contributing to overall team revenue growth. Delivered exceptional customer support through email and live chat, resolving complex inquiries with a strong focus on first-contact resolution, reducing queue volume, and consistently meeting daily and monthly productivity and quality metrics. Increased personal sales performance by 20% through effective promotion of the company's rewards program and consistently surpassing the monthly sales goal of 8%. Also trained and onboarded new employees on proprietary systems, order processing, and standardized workflows to ensure operational excellence and adherence to quality standards.