Virtual assistant, Customer SupportVirtual assistant, Customer Support

Key Achievements:

Managed inboxes, calendars, travel itineraries, and follow-ups for clients, keeping schedules conflict-free and urgent items prioritized • Handled client communication end to end, from onboarding to ongoing support, with clear written English and Swahili • Used AI tools daily (Claude, ChatGPT, Perplexity) to speed up drafting, research, and summaries • Built workflow and reporting systems in Google Workspace, Asana, ClickUp, and Notion • Integrated M-Pesa Daraja payments for clients, handling sensitive financial data with discretion

Key Achievements:

• Built and shipped client web apps with React, Next.js, Node.js/Express, MongoDB/MySQL, Supabase, and Tailwind CSS • Integrated M-Pesa Daraja API payments (STK Push, PayBill, Pochi la Biashara) and a RADIUS-based Wi-Fi billing portal • Built FundiMatch, a MERN marketplace with three user roles, Google OAuth (Passport.js), and Brevo email integration • Delivered client sites such as Simba Waste Management and Mr Bean On The Go using a mockup-first approval workflow • Built a Traffic Alert Management System with MERN and Leaflet maps

Key Achievements:

• Reviewed large volumes of data to strict accuracy standards • Followed detailed guidelines and escalated issues within structured remote workflows • Consistently met tight deadlines without dropping quality

Key Achievements:

• Supported 150+ students and staff with hardware, software, and connectivity issues • Guided users through online portals and learning platforms step by step • Tracked open issues and followed up until they were resolved • Kept organized records of issues and fixes