Customer Service RepresentativeCustomer Service Representative

Key Achievements:

Build positive relationships with diverse guests through clear communication, personalized assistance, and strong customer-service skills. Successfully manage guest reservations, modifications, cancellations, and booking enquiries across phone, email, and live chat, ensuring timely and accurate responses. Consistently provide guests with accurate information on room types, hotel facilities, offers, and services, supporting informed booking decisions. Maintain accurate and up-to-date reservation and guest records using Opera PMS, contributing to smooth front-office and reservations operations. Handle high volumes of guest enquiries while maintaining professionalism, composure, and attention to detail in a fast-paced 5-star hospitality environment. Resolve booking-related concerns and enquiries through active listening and problem-solving, helping create positive guest experiences.