SDR l CSR l Email SupportSDR l CSR l Email Support
Lovely
$900
per month
($5/hour)
Profile Description
Results-driven Account Coordinator, Customer Service, and Sales Professional with 5+ years of experience in client support, account management, lead generation, and collections. Skilled in managing customer relationships, resolving complex inquiries, and driving customer satisfaction across phone, email, chat, and CRM platforms. Recognized for strong communication, problem-solving, and organizational skills in fast-paced environments.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
Marketing & Growth
Real Estate Operations
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Account Coordinator
Microsourcing Philippines Inc
Sep 2025 - Present
Key Achievements:
Serve as the primary contact for homeowners via email, chat, or calls. - Educated homeowners on Point’s products and application process to facilitate informed decision-making. - Addressed questions, concerns, feedback, and application updates, streamlining communication and improving homeowner satisfaction. - Ensure availability for homeowner interactions. - Supported pilot programs and initiatives to enhance conversion rates and improve overall customer experience. - Support pilot programs and initiatives to enhance conversion and customer experience
Sales Development Representative
Monoprice Inc.
Mar 2025 - Sep 2025
Key Achievements:
- Generated leads via calls, emails, and LinkedIn outreach, contributing to pipeline growth. - Identified and engaged key decision-makers, facilitating connections that drove sales opportunities. - Generate leads through calls, emails, and LinkedIn outreach. - Scheduled meetings with account executives to align on strategy and optimize client outreach. - Collaborate with sales and marketing teams to achieve targets. - Maintain accurate records in CRM systems
Customer Service Representative
NTT DATA
Mar 2024 - Jul 2024
Key Achievements:
- Handled incoming calls from healthcare providers, resolving inquiries about benefits, eligibility, and prior authorization. - Delivered accurate, timely information to enhance customer satisfaction and ensure compliance with healthcare policies. - Resolved customer inquiries through effective communication and problem-solving techniques. - Assisted in training new team members on customer service protocols and systems. - Streamlined call management processes to enhance response times and service efficiency.
Customer Service Representative,
Intouch CX
Oct 2022 - Feb 2024
Key Achievements:
- Managed and organized inbound and outbound tickets, emails, casework, and calls to ensure timely responses and support for customer inquiries. - Handled complex cases involving damages, liability claims, potential fraud, and brand risk to mitigate issues and protect company reputation. - Conducted investigations and resolved cases by verifying facts and determining resolutions that adhered to internal policies, enhancing customer satisfaction