Virtual Administrative AssistantVirtual Administrative Assistant
Lorena
$1,000
per month
($6/hour)
Profile Description
Hi! I’m Lorena, a Virtual Assistant with over 10 years of experience in customer support, admin work, and operations. I started my career in the BPO industry, where I spent 8 years in technical and customer support and was promoted to Subject Matter Expert (SME). That experience really sharpened my problem-solving skills, attention to detail, and ability to handle different types of customers with ease. Currently, I work as a chat and email sales representative for Yoga Box, where I help conve...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Data & Analytics
AI & Automation
Customer Success
Design & Creative
E-commerce & Marketplace
Human Resources
Marketing & Growth
Specialized Skills
Virtual Assistance & Admin
Work Experience
Chat Sales Representative
The Better Future
Apr 2025 - Jul 2026
Job Responsibilities:
• Support sales operations through SMS, chat, and email communication • Follow up with leads, nurture prospects, and assist in converting trials to memberships • Present promotions and pricing options clearly and professionally • Coordinate with support teams on billing, scheduling, and account concerns • Maintain accurate records of client interactions and updates
Data Entry Specialist
EV Gateway
Aug 2024 - Feb 2026
Job Responsibilities:
>Researched and gathered information on electric vehicle (EV) charging stations, businesses, and related locations using Google Maps and other online sources. >Performed accurate data entry and maintained organized records in Google Sheets and other databases. >Researched business information, including company names, addresses, contact details, websites, and other relevant data for lead generatio...
Back Office Support Supervisor
The Clinical Recruiter
Jul 2018 - Feb 2025
Job Responsibilities:
• Supervised and mentored a remote back-office support team • Oversaw data entry, document processing, and candidate communications • Monitored performance, conducted audits, and ensured quality standards • Supported recruiters with administrative and operational tasks
Virtual Assistant / Data Entry Specialist
PACES AI | Demeter Land Development, LLC
Feb 2020 - Mar 2023
Job Responsibilities:
• Performed data entry, data validation, and report consolidation • Used Google Earth and industry platforms to analyze location data • Maintained organized digital records and databases
Assistant to the Property Manager
Hindsite 20/20 Real Estate
Jan 2016 - Aug 2018
Job Responsibilities:
• Managed lease agreements, tenant records, and maintenance logs • Responded to inquiries from tenants, owners, and vendors • Provided administrative and customer service support