Customer Support Virtual AssistantCustomer Support Virtual Assistant

Key Achievements:

One of my key achievements while supporting Amazon customers was consistently providing excellent customer service while resolving customer concerns efficiently. I handled customer inquiries, billing or order-related issues, and complaints while ensuring that I followed company policies and maintained a positive customer experience. I also developed strong problem-solving, communication, and multitasking skills. I learned how to handle challenging situations professionally, take ownership of customer concerns, and find effective solutions that improved customer satisfaction. This experience helped me become a more confident and reliable customer service representative.

Key Achievements:

One of my key achievements at Ruth’s Roses was successfully handling sales, order entry, and data entry while maintaining accuracy and efficiency. I assisted customers with their purchases, processed orders promptly, and ensured that customer information and transaction details were entered correctly into the system. I also focused on providing excellent customer service, identifying customer needs, and helping drive sales through effective communication and product recommendations. These responsibilities strengthened my sales, attention to detail, time management, and organizational skills while contributing to smooth daily operations and customer satisfaction.

Key Achievements:

One of my key achievements at Transcom was becoming a Subject Matter Expert (SME) in customer support. I assisted colleagues with complex customer concerns, provided guidance on processes and policies, and helped new team members prepare for production. I also developed strong skills in hard selling, handling customer objections, and retention by identifying customer needs, presenting suitable offers, addressing concerns confidently, and persuading customers to stay with the company. Through these experiences, I strengthened my leadership, coaching, communication, and problem-solving skills while helping the team achieve its performance targets and maintain customer satisfaction.

Key Achievements:

• Delivered billing and technical support for telecom customers. • Handled Uber Eats order tracking, refunds, and payment disputes efficiently. • Recognized for consistent high CSAT and quality scores. Teleperformance Philippines – Comcast (TSR) (May 2019 – refinement.

Key Achievements:

One of my key achievements as a Technical Support Representative was successfully handling both technical and billing concerns for telecommunications customers. I troubleshot technical issues, guided customers through step-by-step solutions, explained billing statements and charges, and resolved account-related concerns while ensuring compliance with company policies. I also developed strong problem-solving and communication skills, managed challenging customer interactions, and focused on delivering efficient resolutions to improve customer satisfaction and build customer trust.

Key Achievements:

• Taught English to non-native speakers, customizing lessons to fit student levels. • Encouraged confidence and fluency through interactive learning.