Assistant Manager - Operations

Lendi

1,500/mo
Iloilo City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Detail-oriented Operations and Administrative professional with strong experience supporting order-related workflows, data management, and process coordination in fast-paced BPO environments. Proven ability to maintain accurate records, track assets and incentives, coordinate with finance and operations teams, and ensure compliance with standard operating procedures. Recognized for reliability, attention to detail, and the ability to support efficient, timely, and error-free operational executio...

Top Skills

Crisp · 9 yearsExcel (Advanced) · 9 yearsGoogle Sheets (Advanced) · 9 yearsPhone Support · 9 yearsTicket Management · 9 years

Skills & Expertise

E-commerce & Marketplace

Product Listing OptimizationExpert
Inventory ManagementExpert
Order ProcessingExpert
DropshippingExpert
ShopifyBeginner
Amazon FBABeginner
eBayBeginner
Shopify PlusBeginner
TikTok ShopBeginner
Facebook MarketplaceBeginner
Order FulfillmentBeginner

Data & Analytics

Excel (Advanced)Expert
Google Sheets (Advanced)Expert
Power BIBeginner

Customer Success

Phone SupportExpert
Ticket ManagementExpert
CrispExpert
Live Chat SupportExpert
Email SupportExpert
ZendeskExpert

Sales & Business Development

B2B SalesAdvanced
B2C SalesAdvanced
Lead GenerationIntermediate
Cold CallingIntermediate

Work Experience

Assistant Manager, Operations

WNS Philippines

Aug 2024 - Present

Key Achievements:

Improved operational tracking and documentation processes, reducing data discrepancies and administrative rework. Successfully managed incentive creation and coordination for multiple team members, ensuring on-time payouts and compliance with finance guidelines. Implemented structured asset and headset inventory controls, improving tracking accuracy and minimizing loss or misallocation.

Inventory ManagementPower BIExcel (Advanced)Google Sheets (Advanced)Phone Support

Quick Stats

Age31 years
English LevelConversational
ID VerificationNot verified