Operations Virtual Assistant

Leah

600/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU timezone

Profile Description

Dependable and tech-savvy Virtual Assistant experienced in managing daily administrative operations, complex scheduling, and professional communications. An independent thinker who anticipates needs, resolves routine problems, and juggles multiple priorities with minimal supervision. Known for exceptional written communication, high accuracy, and responsiveness. Delivering organized, reliable operational support that keeps workflows moving.

Top Skills

Calendar Management · 3 yearsCalendly · 3 yearsData Entry · 3 yearsDocument Management · 3 yearsEmail Management · 3 years

Skills & Expertise

Customer Success

ZendeskBeginner

Data & Analytics

Excel (Advanced)Advanced
Google Sheets (Advanced)Intermediate

Design & Creative

CanvaBeginner

E-commerce & Marketplace

Inventory ManagementIntermediate
TikTok ShopBeginner
Order ProcessingBeginner

Finance & Accounting

Payroll ProcessingBeginner

Human Resources

PayrollIntermediate
HR ManagementIntermediate
Candidate SourcingBeginner

Marketing & Growth

Email MarketingBeginner
Content MarketingBeginner
MailchimpBeginner
HubSpotBeginner

Sales & Business Development

B2B SalesIntermediate
B2C SalesIntermediate
Account ManagementIntermediate
SalesforceBeginner

Virtual Assistance & Admin

Email ManagementAdvanced
Document ManagementAdvanced
Calendar ManagementAdvanced
Travel PlanningAdvanced
Executive Assistant ServicesAdvanced
CalendlyAdvanced
Personal Assistant ServicesAdvanced
Data EntryAdvanced
ClickUpBeginner
AsanaBeginner

Work Experience

Admin and Operations

Tawi Naturals Africa

Oct 2024 - Jun 2026

Key Achievements:

● Provided comprehensive administrative support to the Executive director, including scheduling, reporting, and document preparation. ● Maintained professional communication between suppliers and vendors via email. ● Provided regular updates on assignments and project status. ● Maintained detailed records of customer interactions, feedback, and expenses, creating a transparent system that enhanced service accountability. ● Researched market trends and presented clear findings and recommendations for decision making.

Email MarketingInventory ManagementExcel (Advanced)Google Sheets (Advanced)CanvaOrder ProcessingHR ManagementZendeskB2C SalesDocument ManagementExecutive Assistant ServicesCalendar ManagementData EntryCalendlyEmail ManagementAccount Management

Hr and Admin Assistant

Mlango Farm

Oct 2023 - Sep 2024

Key Achievements:

● Acted as a point of contact for HR-related inquiries, directing employees to appropriate resources and documentation. ● Managed calendars and coordinated meetings using Google Calendar ● Prepared, sent, and tracked HR documents ensuring timely execution and accurate record retention. ● Organized and managed HR files in Google Drive, establishing a structured and easily accessible filing system.

Executive Assistant ServicesData EntryEmail ManagementCalendar ManagementDocument Management

Human Resource Assistant

The Youth Caf'e

Jan 2021 - Jun 2022

Key Achievements:

• Provided comprehensive administrative support to the HR Manager, including scheduling, reporting, and document preparation • Streamlines daily HR operations using google workspace. • Coordinated end-to-end onboarding and offboarding processes of all interns in East Africa. • Maintained HR spreadsheets and databases to track employee information with confidentiality.

Email ManagementDocument ManagementCalendar Management

Quick Stats

Age28 years
English LevelFluent
Other Languages
EnglishFluent
SwahiliFluent
ID VerificationNot verified

Certifications

Certified Virtual Assistant